Customer Service Leader — Builder of Efficient, Impactful Ops

SnapDragon Associates, LLC; Milledgeville (GA); On-site; USD 75,000 - 85,000; Full time

Job summary

SnapDragon Associates, LLC seeks a hands-on Customer Service Manager to build and lead the customer service function in a growing manufacturing operation in Milledgeville, GA. You will oversee order entry, customer inquiries, and a team of customer service representatives, acting as a key link between customers, sales, operations, distribution, and finance.

The ideal candidate is a builder who creates processes, develops teams, and improves organization to deliver exceptional customer

Responsibilities

• Oversee order entry, customer inquiries, and a team of customer service representatives.
• Serve as a key liaison between customers, sales, operations, distribution, finance, and other internal departments.
• Create processes, develop teams, and improve organizational structure to support growth.
• Establish best practices and improve workflows to enhance the customer experience.

Job description

SnapDragon Associates, LLC seeks a hands-on Customer Service Manager to build and lead the customer service function in a growing manufacturing operation in Milledgeville, GA. You will oversee order entry, customer inquiries, and a team of customer service representatives, acting as a key link between customers, sales, operations, distribution, and finance.

The ideal candidate is a builder who creates processes, develops teams, and improves organization to deliver exceptional customer