Customer Service Lead - Shipping & Logistics (FT)

Insight Global; Sacramento (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Insight Global is hiring a Customer Service Representative in Sacramento, CA. The role focuses on accurate package handling, logging shipments, and assisting customers with tracking information at a fast-paced, Fortune 500 environment.

The ideal candidate has 3+ years of customer service, proven ability to open/close stores, strong written and verbal communication, and prior team lead experience. Day shift with potential for growth within operations, finance, or marketing areas.

Qualifications

• 3+ years of customer service experience.
• Self-sufficient – able to open and close by themselves.
• Basic computer skills to enter shipping/tracking information.
• Previous team lead or management experience.
• Strong written and verbal communication skills.

Responsibilities

• Open and close the store each day.
• Assist customers with packages and ensure shipments are logged correctly.
• Create shipment logs/labels and escalate questions to team members when needed.

Skills

Customer service

Opening/closing store

Shipping/tracking data entry

Team lead experience

Written and verbal communication

Job description

Insight Global is hiring a Customer Service Representative in Sacramento, CA. The role focuses on accurate package handling, logging shipments, and assisting customers with tracking information at a fast-paced, Fortune 500 environment.

The ideal candidate has 3+ years of customer service, proven ability to open/close stores, strong written and verbal communication, and prior team lead experience. Day shift with potential for growth within operations, finance, or marketing areas.