Customer Service Representative

Insight Global; Sacramento (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Insight Global is hiring a Customer Service Representative in Sacramento, CA. The role focuses on accurate package handling, logging shipments, and assisting customers with tracking information at a fast-paced, Fortune 500 environment.

The ideal candidate has 3+ years of customer service, proven ability to open/close stores, strong written and verbal communication, and prior team lead experience. Day shift with potential for growth within operations, finance, or marketing areas.

Qualifications

• 3+ years of customer service experience.
• Self-sufficient – able to open and close by themselves.
• Basic computer skills to enter shipping/tracking information.
• Previous team lead or management experience.
• Strong written and verbal communication skills.

Responsibilities

• Open and close the store each day.
• Assist customers with packages and ensure shipments are logged correctly.
• Create shipment logs/labels and escalate questions to team members when needed.

Skills

Customer service

Opening/closing store

Shipping/tracking data entry

Team lead experience

Written and verbal communication

Job description

Position: Customer Service Representative

$22-$24.50 Hourly Based On Experience

Looking to HIRE RIGHT AWAY!!

Shifts

• Monday-Friday: 9am-6pm
• Saturday: 11am-6pm

Must Have

• 3+ years of Customer Service Experience
• Self-sufficient – Will be opening and closing by themselves
• Basic computer skills to enter shipping/tracking information
• Previous team lead or management experience
• Strong written and verbal communication skill

Day to Day

This is a huge opportunity to get your foot in the door with a large fortune 500 company. The associate will have the potential opportunity to eventually grow with the operations, finance, or marketing divisions of the company if desired. The Associate will be opening and closing the store each day. They will be helping take packages from customers and ensure the packages are logged correctly to end up in the right location. They will be servicing anywhere from 1-2 clients per hour and helping to create new shipment logs/labels. They will be able to reach out to other team members for any questions that need to be escalated