Customer Service Lead: Own Key Accounts & ERP Mastery

Addison Group; Pittsburgh (Allegheny County); Híbrido; USD 33.000 - 34.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical insurance

Dental insurance

Vision insurance

401(k)

Competitive pay

Direct hiring manager access

Flexible employment options

Professional development

Resumo da vaga

Addison Group is seeking a Customer Service Lead for a Pittsburgh, PA-based role in a durable manufacturing environment. This full-time, long-term contract position offers an hourly rate and a path to leadership as you take ownership of accounts and customer outcomes.

You will manage the full order lifecycle in ERP, coordinate production and logistics, monitor inventory, resolve complex issues, and mentor junior staff as the team evolves. Remote or on-site options provided.

Qualificações

• High school diploma or equivalent required; associate or bachelor’s preferred.
• 2+ years of customer service experience, ideally in manufacturing.
• Strong order management, inventory control, and logistics knowledge.
• Proficient with ERP systems and MS Office; able to multitask in fast-paced environment.

Responsabilidades

• Serve as the primary contact for key customer accounts, orders, and service needs.
• Manage the full order lifecycle in ERP — pricing, availability, delivery commitments.
• Coordinate across production, logistics, and sales to keep orders moving.
• Monitor inventory and lead times; communicate proactively with customers.
• Resolve complex issues involving shipments, billing, and returns.
• Maintain records of customer interactions and transactions.
• Generate and analyze reports to spot trends and drive improvements.

Conhecimentos

Customer service

ERP systems

Microsoft Office

Formação

High school diploma

Associate's or Bachelor's degree preferred

Ferramentas

ERP software

Microsoft Excel

Descrição da vaga

Addison Group is seeking a Customer Service Lead for a Pittsburgh, PA-based role in a durable manufacturing environment. This full-time, long-term contract position offers an hourly rate and a path to leadership as you take ownership of accounts and customer outcomes.

You will manage the full order lifecycle in ERP, coordinate production and logistics, monitor inventory, resolve complex issues, and mentor junior staff as the team evolves. Remote or on-site options provided.