Customer Service Lead — Operations & Team Coach

Express Employment Professionals - Cincinnati East; Hillsboro (OR); On-site; USD 68,000 - 75,000; Full time

Benefits offered by this job

Direct deposit

Weekly pay

Full medical

Dental

Vision

Life insurance

Short-term disability

Job summary

Express Employment Professionals - Cincinnati East is seeking a Customer Service Lead in Hillsboro, OR to oversee the CS department, ensuring accurate, timely, and high-quality support to customers and internal teams. This hands-on leadership role focuses on daily operations, process improvements, and cross-functional collaboration with production to meet customer expectations. A competitive, growth-focused environment awaits the right candidate.

Qualifications

• Experience leading or supervising a Customer Service team.
• Experience coaching, training, and developing CS employees.
• Experience managing the full customer order cycle from requirements to delivery.
• Experience holding employees accountable for performance and processes.

Responsibilities

• Lead the day-to-day operations, organization, performance, and effectiveness of the CS department.
• Monitor workload, deadlines, staffing needs, and departmental priorities.
• Ensure timely turnaround for customer responses, order entry, changes, approvals, and completions.

Skills

Leadership

Customer service

Coaching

Order management

Communication

Problem-solving

Team management

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

Design software

Microsoft Office Suite

Job description

Express Employment Professionals - Cincinnati East is seeking a Customer Service Lead in Hillsboro, OR to oversee the CS department, ensuring accurate, timely, and high-quality support to customers and internal teams. This hands-on leadership role focuses on daily operations, process improvements, and cross-functional collaboration with production to meet customer expectations. A competitive, growth-focused environment awaits the right candidate.