Operations Lead & Coach — Office Manager

Express Employment Professionals - Cincinnati East; Fargo (ND); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Express Employment Professionals - Cincinnati East is seeking a detail-oriented Office Manager to lead and support a small operations team in a hands-on, player-coach role. You will supervise about five staff while actively handling day-to-day workflow and driving process excellence.

The ideal candidate will coach, develop employees, review orders for accuracy, and ensure proper routing to facilities. Strong organizational skills and proficiency with Microsoft Office are essential.

Qualifications

• Experience leading an office team and customer-service oriented leadership.
• Excellent attention to detail and high accuracy.
• Strong organizational and multitasking abilities.
• Clear communication and interpersonal skills.
• Positive coaching style and staff development.
• Proficiency with Microsoft Office; familiarity with Traction/EOS preferred.

Responsibilities

• Lead, coach, and support a team of approximately five office staff members.
• Review and proof customer orders for accuracy before processing.
• Ensure orders are routed to the correct manufacturing facility.
• Track orders from submission through completion.
• Process customer orders, invoices, and related paperwork.
• Verify factory invoices for accuracy and resolve discrepancies.
• Support the sales team by ensuring orders are complete and entered correctly.
• Assist in correcting order errors and resolving issues in a positive, solution‑focused manner.
• Maintain organized documentation and accurate records.
• Utilize Traction operating system to manage workflows and accountability.
• Develop and monitor scorecards for team performance and continuous improvement.
• Lead by example with a respectful, collaborative, and accountable environment.

Skills

Leadership

Attention to detail

Organizational skills

Communication

Mentoring

Microsoft Office

Traction / EOS experience

Tools

Microsoft Office Suite

Traction / EOS

Job description

Express Employment Professionals - Cincinnati East is seeking a detail-oriented Office Manager to lead and support a small operations team in a hands-on, player-coach role. You will supervise about five staff while actively handling day-to-day workflow and driving process excellence.

The ideal candidate will coach, develop employees, review orders for accuracy, and ensure proper routing to facilities. Strong organizational skills and proficiency with Microsoft Office are essential.