Customer Service Lead - Juvenile Services

State of Oklahoma; Oklahoma; On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Generous state paid benefit allowance

Comprehensive Health Coverage

Flexible Spending Accounts

Retirement Savings Plan

15 days vacation + 15 days sick leave

11 paid holidays

Employee Assistance Program

Longevity bonuses

Training opportunities

Job summary

The Office of Juvenile Affairs in Oklahoma is hiring a Customer Service Representative to join our team at Central Oklahoma Juvenile Center in Tecumseh. The role requires handling confidential information, supervising youth counts, and directing daily activities with strong te lephone/communications skills.

Responsibilities include assisting customers, processing information requests, and supporting daily operations using various telecom equipment.

Qualifications

• One year of experience in sales, public contact work, mail processing, or general office clerical work.
• Plus one additional year of experience in customer service, mail or technical clerical work.
• Or an equivalent combination of education and experience.

Responsibilities

• Supervises employees and trains staff.
• Responds to requests for informational materials and manages inventory.
• Prepares notices and handles billing discrepancies.
• Receives customers, answers calls, and directs information requests.
• Operates telecommunications equipment to provide information.

Skills

Customer service

Telephone procedures

Communication skills

Confidentiality

Tools

Telephone equipment

Switchboards

Job description

The Office of Juvenile Affairs in Oklahoma is hiring a Customer Service Representative to join our team at Central Oklahoma Juvenile Center in Tecumseh. The role requires handling confidential information, supervising youth counts, and directing daily activities with strong te lephone/communications skills.

Responsibilities include assisting customers, processing information requests, and supporting daily operations using various telecom equipment.