Customer Service Lead — Growth to Team Leader

GO Car Wash; Round Rock (TX); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k)

Paid time off

Free car washes

Opportunity to advance into Team Lead

Résumé du poste

GO Car Wash in Round Rock, TX is seeking a Customer Service Lead to serve as the manager on duty when Team Leaders, AGMs, or GMs are not present. You will oversee day-to-day operations, drive sales, and ensure all policies are followed.

This developmental role prepares you for a Team Leader position, with responsibilities including opening/closing, greeting customers, guiding vehicles, maintaining the site, and coaching teammates to meet safety and sales targets.

Qualifications

• Must be at least 16 years old.
• Legally authorized to work in the U.S.
• Previous experience in customer service and/or sales preferred.
• Ability to lift 25 lbs and work outdoors for long periods.

Responsabilités

• Opening and closing the car wash according to GO’s SOPs.
• Greeting customers warmly and using sales scripts to drive membership sales.
• Guiding vehicles safely into the car wash and educating customers on our wash process.
• Maintaining the cleanliness and functionality of the site for a superior customer experience.
• Addressing customer issues and escalating to leadership when needed.
• Assisting with team coaching and ensuring safety standards and sales scripts are followed.

Connaissances

Leadership

Customer service

Sales

Communication

Problem solving

Team coaching

Description du poste

GO Car Wash in Round Rock, TX is seeking a Customer Service Lead to serve as the manager on duty when Team Leaders, AGMs, or GMs are not present. You will oversee day-to-day operations, drive sales, and ensure all policies are followed.

This developmental role prepares you for a Team Leader position, with responsibilities including opening/closing, greeting customers, guiding vehicles, maintaining the site, and coaching teammates to meet safety and sales targets.