Customer-Centric Service Manager & Front-End Leader

Sprouts Healthy Communities Foundation; Rio Rancho (NM); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Sick time

Vacation accrual

Career growth

Employee discount 15%

Flexible schedules

EAP

401(k) match

Life insurance

Appreciation events

Job summary

Sprouts Farmers Market seeks a Service Manager to lead front-end operations and inspire a customer-focused team in a fast-paced store. You will oversee scheduling, training, and performance while coordinating hiring and staff development to improve service levels and store results.

In this role you’ll champion customer advocacy, ensure policy compliance, and partner with leadership to meet sales, labor, margin, and shrink targets while maintaining a positive, safe work environment.

Qualifications

• Be at least 21 years of age.
• High school diploma or equivalent, a degree in business management, marketing, retailing, communications, advertising, or related field preferred.
• Demonstrated success leading total building operations including profit and loss, safety, staffing, discipline, and training.

Responsibilities

• Lead front-end operations and oversee store activities to drive sales and customer satisfaction.
• Coordinate staffing, training and development of hourly team members; manage performance appraisals.
• Organize hiring events and build candidate pipelines with Region Talent Advisor support.
• Ensure compliance with safety, labeling, and weights and measures standards; manage cash handling.

Skills

Leadership

Communication

Time management

Analytical thinking

Problem solving

Microsoft Office

Bookkeeping

HR software

Education

High school diploma or equivalent

Business management degree

Marketing degree

Retail management

Communications degree

Advertising degree

Tools

Microsoft Office

Bookkeeping software

Time and attendance software

HR software

Job description

Sprouts Farmers Market seeks a Service Manager to lead front-end operations and inspire a customer-focused team in a fast-paced store. You will oversee scheduling, training, and performance while coordinating hiring and staff development to improve service levels and store results.

In this role you’ll champion customer advocacy, ensure policy compliance, and partner with leadership to meet sales, labor, margin, and shrink targets while maintaining a positive, safe work environment.