Service Operations/Project Coordinator

Vaco Recruiter Services; Groveport (OH); On-site; USD 60,000 - 70,000; Full time

Job summary

Vaco Recruiter Services is seeking a Service Operations/Project Coordinator for an onsite role in Groveport, OH. The position offers a pay range of $60,000 to $70,000 and is a direct hire opportunity.

The coordinator will manage customer service, work orders, supplies, and scheduling to support multiple service crews. Responsibilities include handling calls, scheduling, updating clients on timelines, ensuring accurate work orders, ordering parts, and building efficient technician schedules to

Responsibilities

• Answer incoming calls promptly and identify caller needs, directing calls to appropriate staff.
• Screen spam and unsolicited sales calls to avoid transfers.
• Assist customers with scheduling new service requests.
• Provide updates on open work orders, technician availability, and parts on order.
• Set up new customers using established procedures, including deposits.

Job description

Service Operations/Project Coordinator

Onsite in Groveport, OH

Pay $60-70k

Direct Hire

Customer Service & Call Management

• Answer incoming calls promptly, identify the caller's needs, and direct calls appropriately
• Screen spam and unsolicited sales calls rather than transferring them to other employees
• Assist customers with scheduling new service requests
• Provide customers with updates regarding open work orders, technician availability, and parts on order
• Set up new customers as needed, using established procedures, including collecting deposits

Work-Order Administration

• Create new service work orders using established company procedures
• Review prior customer work orders to determine whether a service request is related to work completed within the previous 30-45 days
• Ensure each work order includes accurate and complete information, including:
  • Customer and Company Names
  • Service addresses and ZIP codes
  • Contact names
  • Phone numbers
  • Email addresses
  • Service descriptions
  • Required equipment or parts
• Close completed work orders and create follow-up work orders when technicians need to return
• Update job information

Ordering Project Supplies and Tracking

• Ensures parts are ordered and tracked for job sites
• Updates clients of timelines

Scheduling & Dispatch

• Schedule approximately three to four work orders per crew each day based on job complexity, location, technician availability, and estimated completion time
• Support the technician groups responsible for completing 10-12 service calls per day
• Determine the anticipated length of each service visit based on the issue described by the customer
• Build efficient technician schedules that minimize unnecessary travel and account for job location, timing, equipment, and crew capabilities
• Provide technicians with customer information, job details, parts, equipment requirements, and documentation needed
• Adjust schedules throughout the day when emergencies, delays, incomplete jobs, or customer changes arise