Key Account Manager (Transportation)

FedEx Logistics; Elk Grove Village (IL); Híbrido; USD 76.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Vision insurance

Dental insurance

Retirement plan

Tuition reimbursement

Descripción de la vacante

FedEx Logistics in Elk Grove Village, IL seeks an Account Manager to oversee two or more national accounts with annual revenue over $500K. You will build strong relationships with senior contacts and coordinate cross-functionally to deliver exceptional service.

You will drive profitability by expanding services, set up new accounts with SOPs and pricing, and act as the primary link between customers and operations, IT, and finance.

Formación

• Bachelor's degree or equivalent preferred.
• Five years of international freight forwarding experience in operations and/or sales services.
• Strong communication skills to organize ideas and present clearly and persuasively.
• Familiar with ocean, air, warehouse and surface transportation procedures.
• Strong interpersonal skills to develop relationships with customer managers and internally.
• High standard of performance to promote quality both internally and externally.
• Demonstrated project or account management skills.

Responsabilidades

• Manage two or more national accounts with annual revenue over $500K.
• Develop and maintain strong relationships with customers' main contacts to ensure high service levels.
• Grow account profitability by expanding current services and adding new ones.
• Coordinate with sales and operations to set up new accounts, SOPs, pricing tables, and databases.
• Serve as the primary liaison between the customer and internal teams including operations, IT, accounting, and sales.
• Identify and resolve problems and customer needs.
• Maintain SOPs, update pricing tables and databases, and coordinate with PDIG.
• Monitor KPIs and SQIs for top and mid-tier customers.
• Prepare quarterly business reviews (QBR) and participate in meetings.
• Review Letters of Credit.
• Oversee iServe cases.
• Lead IT projects related to customers.
• Develop lanes and meet KPI goals.

Conocimientos

Strong communication skills

Strong interpersonal skills

Familiar with ocean/air/warehouse/sur/

Educación

Bachelor's degree or equivalent preferred

Descripción del empleo

To manage and expand our relationship with two (2) or more national customers with a potential of providing t&b with annual net revenue greater than $500K. Create extraordinary customer satisfaction by taking the customer's perspective, anticipating customer needs and focusing internal (t&b) and external resources to provide unique, totally satisfying service. Make t&b the customers valued partner in achieving the customer's business goals.

• Position is responsible for the management of two (2) or more accounts with net revenue greater than $500K.
• Develops and maintains a strong business relationship with customers' main contacts to provide and ensure a high level of customer service.
• Maintains and ensures that profitability of the account grows by offering and/or expanding current services and adding new services.
• Works with sales and operations to set up new accounts that to ensure a smooth transition, to include developing SOP’s, building pricing tables, and databases.
• Serves as the primary communication link between the customer and the various functional and geographical areas within our company including operations, information systems, accounting, customer account management, technical services and sales.
• Identifies, communicates, and resolves problems/needs.
• Sets up new accounts within range, develops and maintains standard operating procedures and ensures all systems records are kept up to date. Works with PDIG to ensure pricing tables are updated.
• Manages/develops and implements customer satisfaction measures, quality metrics and assesses performance standards based on the customer's requirements.
• Access internal and external expertise to provide the customer with counsel on government import, export, and product requirements; provides advice on other logistics matters.
• Coordination, analysis and presentation of data for key performance indicators (KPI's) and service quality indicators (SQI's) for top and mid-tier customer service.
• Maintenance of standard operating procedures (sop's), preparation of quarterly business review (QBR), with top and mid-tier customers.
• Generate special manual reports to meet customer’s needs.
• Participate in QBR meetings with customers via phone or face to face meetings.
• Review Letters of Credit
• Monitor, address, and delegate all iServe Cases
• Responsible for EDI implementation projects
• Responsible for IT projects related to customer
• Responsible for lane development
• Responsible for meeting KPI goals set by customer

The incumbent(s) of this position is expected to perform all other related duties as assigned.

• Bachelor's degree or equivalent preferred
• Must have five (5) years experience in international freight forwarding in the broad range of operations and/or sales services activities
• Strong communication skills (oral and written) to organize ideas and to make clear, logical and persuasive presentations.
• Must be familiar with ocean, air, warehouse and surface transportation procedures.
• Strong interpersonal skills to develop and maintain effective relationships with the customers managers and supervisors, correspondent brokers and internally.
• A high standard of performance to promote quality both internally and externally.
• Demonstrated project or account management skills.
• Bachelor's degree or equivalent preferred
• Must have five (5) years experience in international freight forwarding in the broad range of operations and/or sales services activities
• Strong communication skills (oral and written) to organize ideas and to make clear, logical and persuasive presentations.
• Must be familiar with ocean, air, warehouse and surface transportation procedures.
• Strong interpersonal skills to develop and maintain effective relationships with the customers managers and supervisors, correspondent brokers and internally.
• A high standard of performance to promote quality both internally and externally.
• Demonstrated project or account management skills.

Preferred Qualifications:

Work Environment:Hybrid schedule requiring three days onsite and two days remote each week. Location: Elk Grove Village, IL Work Schedule:** Monday–Friday, 8:00 AM–5:00 PM. Remote: Monday and Friday Onsite: Tuesday, Wednesday, and Thursday

Pay Transparency

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current. Starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors. Permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay

$ 6,794.72 - $11,211.30 USD Monthly

Additional Details

Pay Transparency

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

• Know Your Rights
• Pay Transparency

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.