Customer Success Specialist, Ocean & Air Freight

Delmar International Inc.; Chicago Heights (IL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Health and dental benefits

Professional development

Inclusive workplace

Job summary

Delmar International Inc. seeks a Customer Service Representative specializing in Ocean & Air Freight to manage customer relationships and coordinate with sales and operations for seamless service.

The ideal candidate has 2+ years in freight forwarding or 3PL, familiarity with ocean/air freight, and a proactive stance in identifying business opportunities. Competitive compensation and benefits offered.

Qualifications

• Minimum 2 years in customer service, account management, sales, or operations within freight forwarding or 3PL.
• Experience with international freight forwarding, especially ocean/air freight operations.
• CIFFA is a noted asset and willingness to travel as required.

Responsibilities

• Serve as primary contact for assigned customers, ensuring timely communication and high service levels.
• Build and maintain relationships with existing clients and identify opportunities to expand business.
• Coordinate with Ocean Freight, Air Freight, and Operations to meet customer requirements and resolve issues.

Skills

Customer service

Relationship management

Communication

Problem-solving

Collaboration

Education

Bachelor's degree in Business/Logistics/SC

Job description

Delmar International Inc. seeks a Customer Service Representative specializing in Ocean & Air Freight to manage customer relationships and coordinate with sales and operations for seamless service.

The ideal candidate has 2+ years in freight forwarding or 3PL, familiarity with ocean/air freight, and a proactive stance in identifying business opportunities. Competitive compensation and benefits offered.