Customer Service/IT Support

Ledgent Technology; Chino Hills (CA); On-site; USD 28,000 - 29,000; Full time

Job summary

Ledgent Technology in Chino Hills, California is hiring a Customer Service/IT Support representative for a contract-to-hire role on a W2 basis. The position offers an hourly rate of up to USD 21 and requires about 1 year of customer service/tech support experience, with heavy customer service and basic product troubleshooting.

The role involves handling calls, emails, and chats, guiding customers through troubleshooting, warranty, and RMA processes, and using Salesforce to capture sales

Qualifications

• 1 year of strong customer service/tech support experience, ideally in a call center.
• Basic product troubleshooting experience and electronics knowledge.
• Strong written and verbal communication.
• Call center environment experience preferred.

Responsibilities

• Represent company via phone, email, and chat for specified customer types within the call center.
• Respond to prospective customers with product information and sales opportunities.
• Assist end users with basic product troubleshooting and warranty/RMA processes.
• Capture customer information and troubleshoot steps for warranty returns or exchanges.
• Assist customers with purchases or sales opportunities using Salesforce.
• Listen to understand needs and isolate actions for enterprise accounts.

Skills

Customer service

Technical support

Call center experience

Written and verbal communication

Bilingual (Spanish or French) a plus

Education

HS Degree

BA in Computer Science / Information Technology

Tools

SalesForce

Job description

Customer Service/IT Support (JN -012026-412043) Chino Hills, California

Salary: USD20 - USD21 per hour

We are hiring a Customer Service/Tech Support Representative for a Global Electronic company in Chino Hills.

• This is a contract to hire position on W2
• Hourly Rate is up to 21/hour on W2
• Looking for someone with 1 year of strong customer service/tech support experience, ideally within the Call Center Environment
• This position will be heavy customer service and some basic product troubleshooting

Day to Day Responsibilities

• RepresentCompanyvia phone, email, and chat for the specified customer types within the call center
• Responds to prospective customers via phone, email, chat professionally within specified timeline with product information and sales opportunities
• Assisting end users with basic product troubleshooting, accessories and parts store, service warranty claims, and the RMA process
• Capture customer information, issues, and troubleshooting steps for process warranty returns or exchanges
• Assist customers with purchases or capture sales opportunities using SalesForce software based on customer needs
• Successfully listen to understand and isolate customers’ needs; collects the necessary information to determine course of action for the enterprise accounts efficiently

Your Profile

• HS Degree, BA in Computer Science, Information Technology, or related field preferred
• 1 years' experience in a customer service; in a technical environment is preferred
• Experience with inbound, outbound calls, able to handle all types of customer inquiries, returns, diffusing escalated calls is required; call center experience preferred
• Strong written and verbal communication
• Basic level knowledge of troubleshooting electronics, such as settings, installations, various display cable type and connections is preferred
• Bilingual Spanish or French a plus

Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.