Customer Service & Insurance Support Specialist

State Farm Insurance Companies; Alexandria (VA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Starting $22/hour

Paid Time Off

Health insurance

401(k) with employer match

Growth opportunities

Job summary

State Farm Insurance Companies is seeking a Customer Service Representative to join a State Farm Agent Team Member. Training will be provided; no prior insurance experience is required.

The role focuses on building relationships, answering inquiries about coverage and billing, and guiding customers through insurance options with a needs-based approach. The position offers starting pay of $22 per hour, paid time off, health insurance contribution, a 401(k) with employer match after 1 year, and

Qualifications

• Property & Casualty license must be obtained within 30 days of hire.
• Life and Health license must be obtained within 30 days of hire.
• Selected candidate must stay current in licensing and continuing education.

Responsibilities

• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Maintain a strong work ethic with a total commitment to success each and every day

Skills

Excellent interpersonal skills

Excellent communication skills

People-oriented

Organizational skills

Self-motivated

Detail oriented

Proactive in problem solving

Dedicated to customer service

Able to learn computer functions

Pride in getting work done accurately

Ability to work in a team environment

Ability to multi-task

Job description

State Farm Insurance Companies is seeking a Customer Service Representative to join a State Farm Agent Team Member. Training will be provided; no prior insurance experience is required.

The role focuses on building relationships, answering inquiries about coverage and billing, and guiding customers through insurance options with a needs-based approach. The position offers starting pay of $22 per hour, paid time off, health insurance contribution, a 401(k) with employer match after 1 year, and