Insurance Customer Care Specialist

Terry Gross - State Farm Agent; Frankfort (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health stipend

Paid time off

Training & development

Job summary

Terry Gross - State Farm Agent in Frankfort, IL is looking for a Customer Service Representative to deliver exceptional experiences and support the growth of the agency. You will respond to inquiries, provide policy information, and assist with updates while coordinating with the team.

The role emphasizes customer focus, empathy, detail-orientation, and multitasking in a fast-paced environment, with training and development opportunities to advance within the agency.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• Monthly Stipend paid toward your health insurance
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Terry Gross - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.