Customer Service/Inside Salesperson

Spang; Mentor (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Full benefits package

Strong 401(k) matching

Job summary

Spang Power Electronics, a division of Spang & Company, seeks a Customer Service/Inside Salesperson in Mentor, OH to support sales and customer service activities. This role handles calls, quotes, orders, and invoicing while coordinating with Sales & Engineering teams.

The position requires a bachelor’s in Business/Marketing and 1+ year experience in customer service or inside sales; ERP knowledge is a plus. Benefits include a strong package and competitive salaries.

Qualifications

• Bachelor's degree in Business or Marketing or equivalent preferred.
• 1+ year experience in Customer Service or Inside Sales, especially with industrial customers.
• Strong written and verbal communication and organizational skills.
• Knowledge of an ERP system is a plus; multilingual capability is a bonus.

Responsibilities

• Answer and distribute incoming customer calls and sales emails.
• Serve as primary sales channel for direct part number proposals; enter orders and create invoices.
• Follow up on proposals, lead times, order status, and shipments; provide quotes.
• Maintain customer and sales-part records in the ERP system; assist with pricing requests.

Skills

Customer service

Inside sales

Communication

ERP knowledge

B2B sales

Education

Bachelor's degree in Business or Marketing

Tools

ERP system

Job description

Spang Power Electronics, a division of Spang & Company, has an excellent career opportunity for a Customer Service/Inside Salesperson based in Mentor, OH. This position will be responsible for providing sales support and general customer service activities. The Customer Service/Inside Salesperson will answer and distribute incoming customer calls, serve as the primary sales channel for direct part number proposals, enter orders, create invoices, follow up on outstanding proposals, and professionally represent Spang to new and established customers across all media channels.

Spang Power Electronics is a premier provider of high-quality power solutions and proprietary technology for the world’s most critical industries. We design and manufacture systems and products for industrial control applications all over the world, specializing in SCR Power Controllers, custom Transformers, and AC/DC Power Systems. Spang Power Electronics is headquartered in Mentor, OH, with sites in Sandy Lake, PA, and Xiamen, China.

Primary responsibilities include managing incoming calls and general sales email for the Sales & Engineering office; addressing customer questions and concerns; reviewing and processing purchase orders; preparing sales quotations; confirming product lead times; and following up on project, order, and shipment status. The role also involves sending acknowledgments, confirmations, delivery notes, invoices, and tracking information; maintaining customer and sales-part records in the ERP system; submitting new customer information for customs compliance and credit checks; processing tax-exemption documentation; assisting Industry Managers with parts-pricing requests and order entry; updating related work instructions; collaborating across departments and locations; conducting customer, market, and competitor research; and analyzing sales data in Microsoft Excel.

Qualifications include a bachelor's degree in Business or Marketing and at least one year of experience as a Customer Service Representative or Inside Salesperson, preferably working with industrial customers. Candidates should possess strong written and verbal communication, organizational, and computer skills. Knowledge of an ERP system is preferred, and multi-lingual capability is a plus.

Spang provides a full benefits package with one of the best 401(k) matching plans in the business, competitive salaries, and much more.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities