Customer Service/Inside Sales Representative - Industrial Supply - Kalamazoo, MI

SunSource; Kalamazoo (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

SunSource in Kalamazoo is seeking a dedicated customer service representative to provide outstanding service and support to outside sales managers. In this role, you will respond to customer inquiries, assist in quoting, and support order management through their ERP system.

The ideal candidate will have at least 2 years of experience in customer service, strong analytical skills, and a solid understanding of software like Microsoft Excel. SunSource offers a collaborative work environment focused on personal and team success.

Qualifications

• 2+ years of customer service or inside sales experience preferred.
• Strong analytical, mathematical, and mechanical aptitude required.
• Ability to maintain composure under stressful situations.

Responsibilities

• Provide outstanding service to customers and support to outside sales managers.
• Respond promptly to customer inquiries and assist in finding components.
• Enter customer orders in the ERP system with the goal of 100% accuracy.

Skills

Customer service

Communication skills

Time management

Analytical skills

Microsoft Excel

Education

Associate Degree or equivalent

Tools

Trend ERP

Microsoft Word

Job description

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value‑add industrial distribution companies. We provide customers with products and value‑added solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Repair. www.sun-source.com

Responsibilities

• Providing outstanding service to customers and support to outside sales managers
• Answering phone calls and responding to customer correspondence regarding technical questions on products or systems
• Responding promptly to customer inquiries through phone calls, e‑mails and customer portals, as necessary
• Assisting customers in finding components by using product catalogs, web‑based catalogs and internal resources
• Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines
• Entering customer orders in the ERP system with the goal of 100% accuracy
• Expediting customer orders as needed to meet required and promised delivery dates
• Conferring and corresponding with Service Technicians, Outside Sales Managers and manufacturer reps to resolve technical problems
• Assisting Outside Sales when necessary (quoting, expediting, customer visits)
• Following up on quotes and outbound calls to assist sales team
• Continuous development of sales and technical skills to up‑sell or additional‑sell to customers
• and more

Experience

• Associate Degree or equivalent from a two‑year college or technical school; or two to four years of related experience and/or training; or equivalent combination of education and experience
• 2+ years of customer service or inside sales experience, industrial distribution or adjacent industry preferred
• Proficient with software programs relating to the customer service position – Microsoft Excel, Word, e‑mail, etc.
• Experience with Trend ERP a plus
• Strong analytical, mathematical and mechanical aptitude required to be successful in this role
• Clear and concise verbal and written communication skills
• Ability to work in both a team environment and individually
• Ability to multi‑task and prioritize work on a regular basis
• Ability to maintain composure under stressful situations
• Excellent time management skills
• Sound judgment and decision‑making ability
• Demonstrate integrity and ethical standards in a professional environment

We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-VERIFY. If you are an individual with a disability and require an accommodation to complete the application process, please contact [e-mail] to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.