Customer Service & Inside Sales Representative

SealMaster WNY and CNY; New York (NY); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Hands-on training

Career growth opportunities

Job summary

SealMaster in New York, NY is seeking a Customer Service & Inside Sales Representative to join our team. You will work directly with contractors, business owners, and pavement professionals who rely on SealMaster for sealer, tools, equipment, and support.

The right candidate is friendly, organized, computer-savvy, and comfortable around an active store, warehouse, and yard. You will handle sales, orders, product guidance, and hands-on operational tasks to ensure excellent customer experiences.

Qualifications

• High school diploma or GED required.
• Customer service, inside sales, retail, counter sales, warehouse, contractor-supply, or similar experience preferred.
• Strong phone and verbal communication skills.
• Ability to listen, ask good questions, and understand customer needs.
• Comfort using computers, point-of-sale systems, and customer management software.
• Ability to stay organized and manage multiple priorities.
• Confidence working around industrial products, equipment, and materials.
• Willingness to get hands-on and help in the store, warehouse, or yard.
• Positive attitude, strong work ethic, and team-first mindset.
• Ability to remain calm, professional, and helpful under pressure.
• Forklift experience preferred, but not required.

Responsibilities

• Greet and assist customers in a professional, helpful manner.
• Build relationships with contractors and repeat customers.
• Identify customer needs and recommend products, tools, equipment, and solutions.
• Process orders, sales transactions, and customer information accurately.
• Provide basic product guidance and technical support after training.
• Assist with sealer, tools, equipment, materials, loading, hose handling, and pumping.
• Safely move, organize, and maintain products in the store, warehouse, and yard.
• Maintain inventory, displays, equipment, and service areas.
• Keep customer areas clean, organized, safe, and welcoming.
• Document customer interactions and update customer information.
• Communicate clearly with internal team members.
• Stay calm and solutions-focused with stressed or frustrated customers.
• Participate in training to build product knowledge and sales skills.
• Help improve systems, procedures, and the customer experience.

Skills

Customer service

Inside sales

Retail experience

Warehouse experience

Strong communication

Problem solving

Education

High school diploma or GED

Tools

POS systems

CRM software

Job description

Job Description

SealMaster is hiring a motivated Customer Service & Inside Sales Representative to join our team.

This is not a desk-only customer service job. You will work directly with contractors, business owners, and pavement maintenance professionals who rely on SealMaster for sealer, tools, equipment, materials, and technical support.

The right candidate is friendly, confident, organized, computer savvy, and comfortable in a hands-on industrial environment. You should enjoy helping customers, solving problems, learning products, and taking ownership of the customer experience.

This role includes customer-facing sales, order processing, product support, loading assistance, sealer pumping, and general store, warehouse, and yard support. You should be comfortable around pavement sealer, hoses, tanks, forklifts, equipment, and industrial materials. You may get dirty from time to time while helping customers and supporting daily operations.

Guiding Principles

At SealMaster, great service means moving with urgency, listening carefully, asking good questions, and helping customers find practical solutions.

We value people who are responsive, professional, and willing to follow through. A quick answer, the right product recommendation, or a few minutes of troubleshooting can save a customer hours in the field.

Strong team members keep learning, build product knowledge, get the details right, stay calm under pressure, own the outcome, and look for ways to improve the customer experience.

Responsibilities

• Greet and assist customers in a professional, helpful manner
• Build relationships with contractors and repeat customers
• Identify customer needs and recommend products, tools, equipment, and solutions
• Process orders, sales transactions, and customer information accurately
• Provide basic product guidance and technical support after training
• Assist with sealer, tools, equipment, materials, loading, hose handling, and pumping
• Safely move, organize, and maintain products in the store, warehouse, and yard
• Maintain inventory, displays, equipment, and service areas
• Keep customer areas clean, organized, safe, and welcoming
• Document customer interactions and update customer information
• Communicate clearly with internal team members
• Stay calm and solutions-focused with stressed or frustrated customers
• Participate in training to build product knowledge and sales skills
• Help improve systems, procedures, and the customer experience

Qualifications

• High school diploma or GED
• Customer service, inside sales, retail, counter sales, warehouse, contractor-supply, or similar experience preferred
• Strong phone and verbal communication skills
• Ability to listen, ask good questions, and understand customer needs
• Comfort using computers, point-of-sale systems, and customer management software
• Ability to stay organized and manage multiple priorities
• Confidence working around industrial products, equipment, and materials
• Willingness to get hands-on and help in the store, warehouse, or yard
• Positive attitude, strong work ethic, and team-first mindset
• Ability to remain calm, professional, and helpful under pressure
• Forklift experience preferred, but not required

Physical Requirements

• Must be comfortable in a hands-on industrial environment
• Must be able to lift 50+ pounds as needed
• Must be able to stand, walk, bend, reach, and move throughout the workday
• Must be willing to assist with loading, pumping, inventory, and yard support
• Must be willing to get dirty from time to time
• Must follow safe work practices and maintain a clean, organized work area

Why Join SealMaster?

We offer competitive compensation, career growth opportunities, hands-on training, product knowledge development, a team-oriented work environment, and the chance to make an immediate impact with customers every day.