Customer Service & Inside Sales — Industrial Equipment

Virtus Equipment, Inc.; Fort Myers (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Job summary

Virtus Equipment, Inc. is a Fort Myers-based supplier of German-engineered industrial recycling machinery. We serve plastics manufacturers across North America, offering shredders, granulators, pulverizers, and related parts.

This role is the front line for order entry, processing, and customer support, with growth potential into sales or operations. You will learn our equipment and parts, support online and offline orders, and work closely with sales and parts teams to ensure customer

Qualifications

• 2+ years of customer service experience, preferably in inside sales or order processing.
• Experience in manufacturing, industrial supply, distribution or B2B is a plus.
• Strong communication and interpersonal skills.

Responsibilities

• Answer customer calls and emails from manufacturers and plant managers.
• Help customers place orders for machinery and spare parts; provide product details and resolve questions.
• Support orders placed through our online store for machines and parts.
• Maintain accurate customer records and order details in the system.
• Process sales orders, returns and exchanges with accuracy.
• Collaborate with sales, field service and parts teams to resolve concerns quickly.
• Follow up on open quotes weekly.
• Handle data entry, filing, and parts inventory tracking.

Skills

Customer service

Inside sales

Order processing

Invoicing

Multitasking

CRM software

Tools

CRM software

Microsoft Office

Microsoft Excel

Job description

Virtus Equipment, Inc. is a Fort Myers-based supplier of German-engineered industrial recycling machinery. We serve plastics manufacturers across North America, offering shredders, granulators, pulverizers, and related parts.

This role is the front line for order entry, processing, and customer support, with growth potential into sales or operations. You will learn our equipment and parts, support online and offline orders, and work closely with sales and parts teams to ensure customer