In-Office Inside Sales Pro – Industrial Equipment

Industrial Air Power; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

Industrial Service Group in Indianapolis is seeking a self-motivated Inside Sales Specialist to join our centralized inside sales and customer service team. This in-office role reports to the Manager, Inside Sales and is based at our HQ.

The role focuses on best-in-class customer service, e-commerce order management, and outbound selling via phone and email to new and existing customers, with ERP-backed order entry and pricing support.

Qualifications

• 3+ years in industrial distribution or a related inside sales role.
• Experience handling inbound customer service in a distribution environment.
• Working knowledge of ERP systems for order entry and quoting.
• Strong communication and organizational skills.

Responsibilities

• Respond to inbound customer inquiries via phone, email, and chat.
• Execute outbound calls to grow revenue and expand customer relationships.
• Build and maintain key account relationships.
• Assist customers with product needs and resolve order, delivery, billing, or product questions.
• Prepare quotes, confirm pricing and availability, and follow up to close orders.
• Collaborate with internal teams to ensure timely fulfillment of orders.
• Enter, manage, and track orders in the ERP system.
• Meet or exceed individual performance metrics.

Skills

Inside sales

Customer service

Phone outreach

Email outreach

Tools

ERP software

Job description

Industrial Service Group in Indianapolis is seeking a self-motivated Inside Sales Specialist to join our centralized inside sales and customer service team. This in-office role reports to the Manager, Inside Sales and is based at our HQ.

The role focuses on best-in-class customer service, e-commerce order management, and outbound selling via phone and email to new and existing customers, with ERP-backed order entry and pricing support.