Customer Service / Inside Sales Administrator – Korean / English Bilingual (36079)

Activ8 Recruitment & Solutions; Buffalo Grove (IL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

401k with company match

Bonus program eligibility

Job summary

Activ8 Recruitment & Solutions is seeking a Korean-English bilingual Customer Service / Inside Sales Administrator for our client in Buffalo Grove, IL. The role focuses on order status, logistics tracking, quotes, and coordinating with internal teams to ensure accurate demand forecasting and timely delivery.

The ideal candidate has 2–3 years in sales administration or related fields, strong MS Office skills, and the ability to work independently in a multicultural environment.

Qualifications

• Fluency in Korean and English is required.
• 2–3 years in sales administration, purchasing or inside sales is preferred.
• Strong communication and collaboration skills in multicultural environments.
• Ability to work independently with minimal supervision and solve problems.

Responsibilities

• Serve as point of contact for customers and internal clients via phone and email.
• Enter data accurately, process orders, returns, and update logistics in company systems.
• Coordinate with Operations and Sales to ensure timely order processing and forecast demand.
• Provide quotations and assist with product pricing for customers.
• Interface with internal departments and suppliers to ensure on-time delivery.
• Resolve issues related to purchases, warranties, and deliveries and track inventory.

Skills

Korean language

English language

Customer service

Logistics coordination

Tools

Microsoft Office

Job description

A global manufacturer of industrial equipment is currently seeking a motivated Korean - English bilingual Customer Service / Inside Sales Administrator to support their office in the Buffalo Grove, IL area. The ideal candidate will have established work experience in customer service and logistics operations, and a positive, team-oriented mindset. This is a full-time, direct hire position with a comprehensive benefits package.

• Act as a point of contact for customers and internal clients regarding order status, logistics tracking, questions and issues, etc. via phone and email
• Perform accurate data entry, receive and process purchase orders and return authorizations, and update logistics information and sales activity in the company system(s)
• Work closely with Operations and Sales departments to ensure orders are processed and demand is forecasted accurately
• Assist with product pricing and provide quotations to customers
• Interface with other internal departments and external suppliers (both domestic and international) to ensure timely delivery of products
• Provide customer service and resolve issues with purchases, warranty issues, and delivery as needed
• Track inventory and ensure adequate stock to fulfill product requests and purchases
• Assist as needed with administrative tasks, including assisting with booking for internal events, booking travel, and assisting with distributing sales reports and commission reports
• Other duties as assigned
• Fluency in Korean and English languages, including speaking, listening, reading, and writing
• Good communication and collaboration ability in a multicultural environment
• At least 2-3 years' work experience in sales administration, purchasing and inventory control, or inside sales, preferably in a manufacturing environment
• Ability to be self-sufficient and work independently with minimal direct supervision
• Strong computer skills and experience in Microsoft Office applications
• Strong problem-solving and time management skills

Compensation Includes (but is not limited to):

• $50,000 - 55,000 annual salary with eligibility for company bonus program
• 401k program with company match