Customer Service III

Abbott; Lake Forest (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

401(k)

Job summary

Abbott in Lake Forest, IL seeks a Customer Service III to join our onsite team. You will handle inbound/outbound calls and emails, access patient and provider information, and deliver accurate responses with empathy and professionalism.

Ideal candidates have 3–5 years of healthcare customer service experience, strong Microsoft Office skills, and basic ERP/SAP familiarity. You will work in a fast-paced environment, collaborating closely with teammates to resolve issues quickly.

Qualifications

• 3-5 years of customer service experience.
• Proficient in inbound/outbound calls and emails.
• Familiar with Microsoft Office (Excel, Outlook, Word, Teams).
• ERP/SAP experience preferred.
• Healthcare knowledge a plus.

Responsibilities

• Takes inbound/outbound calls and emails to provide information to health care customers.
• Uses a database to retrieve customer or company information.
• Learns and follows detailed instructions and uses resources to provide accurate information.
• Demonstrates patience, empathy, and strong voice quality; handles calls and emails with speed and accuracy.
• Multitasks across complex computer applications and resource materials; applies critical thinking.

Skills

Customer service

Multitasking

Microsoft Office

Communication

Problem solving

Education

4-year college degree

Tools

SAP

Job description

Title:

Customer Service III

Location:

Lake Forest, Illinois

Duration:

12 Months

100% Onsite

Duties

• 3-5 year of experience is required and a 4-year equivalent college degree.
• Takes inbound/outbound calls and emails to provide information to health care customers.
• Utilizes a database to retrieve customer or company information.
• Must be able to learn and follow detailed instructions, use a variety of resources, and possess good organizational skills to provide accurate information.
• Must demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality. Can organize and handle calls and emails with speed and accuracy.
• Can work with complex computer applications and resource materials.
• Must be able to multitask and use critical thinking skills.
• Must have proven skills in the following PC software products Microsoft software suite (Excel, Outlook, Word, Teams).
• Preferred having SAP or some ERP experience and some background in the healthcare industry.

Top 5 Skills

• Ability to problem solve and critically think
• Able to multitask between different platforms, able to jump back and forth between customer calls and emails
• Basic computing skills and understanding of Windows, Microsoft, and other frequently used computer systems
• Must be able to follow standard operating procedures, but also know when to ask for help
• Must understand the culture and be a good team player Skills sets previous worker did not have:
• Unable to follow SOPs
• Unable to switch between different type or orders/ customer needs
• Must score an 80% or higher on all training assessments
• Easily overwhelmed with workload
• Lacked basic computer skills

Consultants Eligible Benefits Upon Waiting Period

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High-Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident InsuranceMetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.