QA Technician I

RXinsider LTD.; Temecula (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Flexible Spending Accounts

Life Insurance

Short/ Long Term Disability

Critical Illness/ Hospital/ Accident

Job summary

Abbott is seeking a QA Technician I in Temecula, CA for a 12-month, on-site assignment. The role focuses on retrieving and inventorying returned goods related to product complaints, with potential support for entering complaints into the ECHO system.

The candidate will work with lab personnel and communicate professionally with customers and affiliates. Ideal candidates have a HS diploma or equivalent with 2–5 years of related experience and proficiency in MS Office.

Qualifications

• HS diploma or equivalent required; 2–5 years related experience
• Proficient with Microsoft Office (Outlook, Excel)
• Applies broad knowledge of general technical concepts and practices
• Experience with numerical and statistical data to resolve problems

Responsibilities

• Assist with retrieving and inventorying Returned Goods for product complaints
• Enter complaints into the ECHO system as needed
• Communicate with customers and affiliates via email/phone/fax in a professional manner
• Organize and maintain inventory of proxy devices and sterile device returns
• Support process improvements to reduce cycle times and improve compliance

Skills

Excel

Outlook

Data analysis

Education

HS Diploma or Equivalent

Associate degree preferred

Tools

Microsoft Office

Job description

Title: QA Technician I

Location: Temecula, California

Duration: 12 Month

Shift: 8AM - 5PM

100% On-Site

Summary

• Provides support in attempting to retrieve and inventory/testing of Returned Goods associated with product complaints.
• May also be supporting the PPG Assistant role in entering complaints into the ECHO complaint system.

Responsibilities

Responsible for compliance with applicable Corporate and Divisional Policies and procedures.

• Assists laboratory personnel in providing analysis support by attempting to retrieve and inventory Returned Goods associated with product complaints.
• Communicates with customers and affiliates in a professional manner via E-Mail, phone and fax to ensure timely retrieval attempts and shall elevate to management as needed. Communication to customers and affiliates must be clearly written and professional.
• Candidate must be organized, focused, detailed oriented and be able to work independently at times.
• Assists with maintaining inventory of proxy devices, sterile device returns.
• Learns process to ensure timely device retrieval and/or inventory processes to maintain compliance.
• Learns process to ensure timely device analysis of complaint devices.
• Helps to develop and implement process improvements by assisting management in researching and implementing changes in processes to reduce cycle time per established procedures.
• Manages and sorts excel sheets to effectively execute complaint device retrieval attempts based on procedural requirements.

Planning/Organization: Plans, organizes, and prioritizes own daily work routine to meet established schedule.;

Decision Making/Impact: Solves a variety of problems of limited to moderate scope and complexity requiring basic interpretation of defined procedures and practices. Maintains confidentiality in handling sensitive information or documents.

Qualifications

• Education/Experience: H.S. diploma or equivalent plus 2-5 years of related work experience or equivalent combination. Two-year degree or some college credits preferred
• Candidate shall be familiar with using Microsoft office products (Outlook, Excel).
• Applies broad knowledge of general technical concepts and practices and a general understanding of product or systems fundamentals.
• Utilizes increased knowledge of numerical and statistical data and computer software programs to resolve non-routine/moderately complex problems.
• Will perform this job in a quality system environment. Failure to adequately perform tasks can result in noncompliance with governmental regulations.;
• Performs non-routine to moderately complex technical assignments using standard methods and sequences.

Consultants Eligible Benefits Upon Waiting Period

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High-Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.