Hospital DME Navigator

DASCO Home Medical Equipment, Inc.; Northampton, Northern (MA, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

DASCO Home Medical Equipment, Inc. is seeking a Hospital Liaison to serve Cooley-Dickinson hospital clients as an expert resource and service-oriented partner in patient discharge for DME needs. The role delivers medical equipment in hospital settings and coordinates equipment delivery to the home.

You will participate in discharge planning, verify benefits, educate families, and ensure compliant documentation while supporting branch operations and hospital partnerships.

Qualifications

• High School diploma or GED is required.
• Associate's degree is preferred.
• Six months' experience in healthcare/medical/insurance/DME customer service is preferred.

Responsibilities

• Attend discharge planning meetings and relay patient needs to DASCO staff for benefits verification and inventory.
• Meet with patient/family/caregiver to review discharge and equipment needs.
• Deliver equipment to patient rooms, educate on use and care, and complete paperwork.
• Maintain knowledge of home medical equipment and DASCO products/services.
• Manage consignment accounts, including inventory and paperwork.
• Support branch operations, ensure HIPAA and regulatory compliance, and assist cross-training.
• Build relationships with hospital partnership team members.
• Perform other duties as assigned by the branch office manager.

Skills

Communication Proficiency

Compliance

Customer service

Empathy

Stress Management

Education

High School diploma or GED

Associate's degree

Job description

DASCO Home Medical Equipment, Inc. is seeking a Hospital Liaison to serve Cooley-Dickinson hospital clients as an expert resource and service-oriented partner in patient discharge for DME needs. The role delivers medical equipment in hospital settings and coordinates equipment delivery to the home.

You will participate in discharge planning, verify benefits, educate families, and ensure compliant documentation while supporting branch operations and hospital partnerships.