Customer Service & Home Solutions Specialist

Lowe's Companies, Inc.; Virginia; On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k) and ESPP

10% Associate Discount

Track to the Trades program

Job summary

Lowe’s Companies, Inc. in Virginia seeks a Customer Service Associate to greet customers and help them find products for home improvement. You’ll listen, answer questions, and provide friendly, professional service while handling merchandising tasks and basic checkout duties.

This role supports a flexible, customer-focused retail environment with opportunities for growth. Bilingual skills and willingness to learn are valued; the store offers benefits and a path to advancement.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.
• Bi-lingual skills
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Bi-lingual

Job description

Lowe’s Companies, Inc. in Virginia seeks a Customer Service Associate to greet customers and help them find products for home improvement. You’ll listen, answer questions, and provide friendly, professional service while handling merchandising tasks and basic checkout duties.

This role supports a flexible, customer-focused retail environment with opportunities for growth. Bilingual skills and willingness to learn are valued; the store offers benefits and a path to advancement.