CUSTOMER SERVICE Hardware Store BASIC

Secor Lumber Co., Inc.; New York (NY); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Locally owned and operated.

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Secor Lumber Co., Inc. is seeking a Basic Customer Service Representative to uphold our positive brand by delivering an outstanding customer experience on the sales floor.

You will work independently and with Advanced Customer Service staff to assist customers, stock shelves, and maintain a welcoming environment. The role requires strong communication, product knowledge, and the ability to handle multiple tasks, including loading shipments and processing orders.

Qualifications

• Outstanding customer service skills and a professional attitude.
• Willingness to learn and continue to learn about products and services.
• Strong math, reading, writing, and communication skills.

Responsibilities

• Assist customers in person or by phone and help them find merchandise.
• Receive and stock merchandise across departments.
• Maintain a clean, inviting sales floor and respond to promotions and new products.
• Process special orders as needed.
• Assist in inventory and price lookups and order entry.
• Help load products into customers’ vehicles and provide add-on sales.
• Follow store policies, safety standards, and training programs.

Skills

Outstanding customer service

Professional attitude

Organized

Sales knowledge

POS systems knowledge

Math and communication

Physical stamina

Flexible schedule

Job description

You might be a great fit if…

• You enjoy serving others as we would like to be served.
• Making the best even better.
• You enjoy making a difference in your community.
• You enjoy helping others.
• You enjoy working in teams.
• You're motivated to learn new skills.

Job Summary

Basic Customer Service representatives are expected to maintain a positive representation of Secor by providing an outstanding customer service experience consistent with company values. Working independently and assisting Advanced Customer Service representatives, the main task of this role is to assist customers and maintain a clean, efficient, well stocked sales floor. They should be willing to continually learn and expand their knowledge of the retail industry. Their job will include, but is not limited to, the following responsibilities:

Responsibilities

• The Basic Customer Service Representative for Secor hardware stores participates in all basic hardware operations including receiving and stocking merchandise through all departments of the hardware store.
• Provide excellent customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add‑on sales that will help them complete their project. This may also include processing special orders.
• Create an inviting environment for customers by maintaining a clean and orderly sales floor, including housekeeping tasks.
• Notify customers of upcoming promotions and new products.
• Receive incoming and stage outgoing hardware shipments.
• Assist with loading products into customers’ vehicles as needed.
• Merchandise products according to prescribed planograms and help maintain signage.
• Restock shelves as necessary.
• Assist in taking regular inventory of stock.
• Face and front product throughout the store at the beginning and end of the shift, and as time permits throughout the day.
• Help store staff with other tasks as needed.
• Be vigilant to identify shoplifters and other types of theft. Respond with appropriate action, according to store policy.
• Attend and participate in all company-sponsored training programs as required.
• Adhere to all store policies and safety standards.
• Be able to cut keys for customers.
• All other duties assigned.

Qualifications

• Outstanding customer service skills and a professional attitude.
• A working knowledge of the products contained in the store with a willingness to continue to learn.
• Organized, self‑starter who thinks independently and solves problems.
• Knowledge of effective sales methods and techniques.
• Knowledge of point‑of‑sale systems in order to assist with price lookup, special orders, and order entry.
• Strong math, reading, writing, and communication skills.
• Able to lift up to 80 lbs, regularly lift 25–50 lbs.
• Able to work a flexible schedule, including evenings, weekends, and holidays as needed.

Benefits

• Locally owned and operated.
• 401(k).
• 401(k) matching.
• Competitive salary.
• Dental insurance.
• Employee discounts.
• Health insurance.
• Opportunity for advancement.
• Paid time off.
• Training & development.

Goals

• Boost overall sales by closing the sale, and promoting the store’s loyalty program and add‑on sales.
• Continually expand knowledge of all departments in the store.
• Become a versatile employee, able to help in other areas when needed.
• Take a personal interest in products sold in the store and gain the knowledge to make new products and merchandising recommendations to management.
• After enough experience, become an Advanced Customer Service representative demonstrating excellence in customer service, mastery of hardware service skill sets, and mentoring new Basic Customer Service employees, helping them understand store products, services, and retail concepts.