CUSTOMER SERVICE Hardware Store ADVANCED

Secor Lumber Co., Inc.; Village of Newark (NY); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Locally owned and operated

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Secor Lumber Co., Inc. in Newark, NY is seeking passionate Customer Service Representatives who excel at creating exceptional customer experiences.

You will be the voice of our brand, resolving issues, answering questions, and building lasting relationships with customers in-store and by phone. You will maintain a clean, well-stocked store and continuously learn about our products, trends, and applications to improve the overall customer experience and drive sales.

Qualifications

• Outstanding customer service skills.
• A professional, courteous, and pleasant demeanor.
• Advanced knowledge and talent related to at least one product category and interest in multiple categories.
• A desire to learn with a willingness to continue to learn.
• Organized self-starter who thinks independently and solves problems.
• Strong math, reading, writing, and communication skills.
• Ability to follow detailed written or oral instructions.
• Able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Provide exceptional customer service by assisting customers in-store and by phone.
• Provide project solutions and complementary product suggestions.
• Close sales and promote loyalty programs and add-on products.
• Maintain a clean, organized, and well-stocked store.
• Assist customers with purchases including loading items into vehicles when necessary.
• Inform customers about sales, promotions, and loyalty advantages.
• Learn about new products and vendor offerings to improve the customer experience.
• Share observations for improvements to meet service objectives.
• Perform additional duties to support store operations and team goals.

Skills

Outstanding customer service

Courteous demeanor

Product knowledge

Willingness to learn

Organized, self-starter

Strong communication

Ability to follow instructions

Flexible scheduling

Job description

Benefits:

Locally owned and operated

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

You might be a great fit if…

You enjoy serving others as we would like to be served.

Making the best even better.

You enjoy making a difference in your community.

You enjoy helping others.

You enjoy working in teams.

You're motivated to learn new skills.

Job Summary:

We are looking for passionate and empathetic Customer Service Representatives who thrive on creating exceptional customer experiences. In this role you'll be the voice of our brand-resolving issues, answering questions, and building lasting relationships with our customers. As a Customer Service Representative, you will be responsible for maintaining a clean and organized store environment as well as continuously expanding your own knowledge of the industry, trends, product offerings, and their applications. This job includes, but is not limited to, the following responsibilities:

Responsibilities:

Provide exceptional customer service by assisting customers both in-store and by phone, addressing inquiries and guiding them to appropriate merchandise and solutions.

Provide project solutions and complementary product suggestions to enhance customer projects.

Contribute to overall store performance by effectively closing sales and promoting loyalty programs and add-on products.

Maintain a clean, organized, and well-stocked store which includes restocking inventory, performing routine shelf maintenance, updating pricing labels, and executing general maintenance tasks as needed.

Assist customers with their purchases including loading items into their vehicles when necessary.

Communicate current and upcoming sales, promotions, loyalty membership advantages, and other special offers to customers.

Demonstrate a commitment to continuous learning by being informed about new products, services, and vendor offerings to improve the overall customer experience.

Share observations and ideas for improvements to be made in meeting our customer service objectives.

Perform additional duties as assigned to support store operations and team objectives.

Qualifications:

Outstanding customer service skills

A professional, courteous, and pleasant demeanor.

Advanced knowledge and talent related to at least one of the store's product categories, and general knowledge and interest in multiple categories within the store.

A desire to learn with a willingness to continue to learn.

Organized self-starter who thinks independently and solves problems.

Strong math, reading, writing, and communication skills.

Ability to carry out detailed but uninvolved written or oral instructions.

Able to work a flexible schedule, including evenings, weekends, and holidays.

Goals:

Boost overall sales by matching customer needs with store products and services, enlisting new members to the store’s loyalty program, and becoming a trusted problem solving project resource to customers within the store.

Continually expand knowledge of all departments in the store.

Develop into a versatile team member capable of supporting multiple store functions.

Take a personal interest in products sold in the store and gain the knowledge to make new products and merchandising recommendations to management.

Develop skill sets of an assistant store manager or store manager, demonstrating excellence in customer service, mastery of hardware skill sets, and reputation as a leader among your peers.