Customer Service & Growth Specialist

CAPP, Inc.; Clifton Heights (Delaware County); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Career growth

Comprehensive training

Work-life balance

Family-owned environment

Competitive benefits

Job summary

CAPP, a leading HVAC, electrical, and plumbing parts supplier, seeks a Customer Service Specialist to support our sales team. This entry-level role offers comprehensive training and growth into a commission-based path.

Based in Clifton Heights, PA, this full-time position emphasizes customer care, order processing, and accurate handling of refunds and returns. Strong communication and a cooperative mindset are essential.

Qualifications

• High school diploma or equivalent.
• 2 years of customer service experience preferred; HVAC or similar industry experience a plus.
• Strong communication skills, both verbal and written.
• Self-motivated team player who thrives in a fast-paced environment.
• Basic math and accounting skills.

Responsibilities

• Engage with customers by providing product recommendations and order assistance.
• Help customers find solutions by understanding needs and preferences.
• Process orders and ensure fulfillment from start to finish.
• Manage refunds, exchanges, and returns efficiently.
• Support other tasks to keep sales operations running smoothly.

Skills

Customer service

Communication

Teamwork

Basic math

Problem solving

Education

High school diploma

Job description

CAPP, a leading HVAC, electrical, and plumbing parts supplier, seeks a Customer Service Specialist to support our sales team. This entry-level role offers comprehensive training and growth into a commission-based path.

Based in Clifton Heights, PA, this full-time position emphasizes customer care, order processing, and accurate handling of refunds and returns. Strong communication and a cooperative mindset are essential.