Customer Support Specialist

CAPP; Clifton Heights (Delaware County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Vision & dental coverage

401(k) with company match

Paid time off (PTO)

Job summary

CAPP, a leading supplier of HVAC, electrical, and plumbing parts and equipment, invites you to join its Customer Service team in a entry-level role. You’ll receive comprehensive training and support to grow with the company.

Contribute to order processing, customer inquiries, and problem resolution while building lasting relationships with customers and colleagues in a fast-paced environment. Enjoy steady hours and potential for advancement.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience preferred (2 years).
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced environment.

Responsibilities

• Provide product recommendations and answer customer queries.
• Process orders and ensure timely fulfillment.
• Handle refunds, exchanges, and returns.
• Maintain positive relationships with customers and team members.

Skills

Customer service

Communication

Teamwork

Problem solving

Basic math

Education

High school diploma

Tools

CRM software

Excel

Job description

Join CAPP's Customer Service department and Be Part of a Growing Team!

CAPP, a leading supplier of HVAC, electrical, and plumbing parts & equipment, is looking for Customer Support Representatives to support our dynamic sales team. This entry-level position is perfect for anyone ready to start a rewarding career in customer service. Are you a positive, motivated individual with a passion for helping others? No experience? No problem! We provide all the training you need to succeed.

What You’ll Do:

• Engage with customers by providing product recommendations, order assistance, and answering queries with a smile.
• Help customers find the perfect solutions by understanding their needs and preferences.
• Process customer orders and ensure their fulfillment from start to finish.
• Manage refunds, exchanges, and returns with ease.
• Contribute to other tasks as needed to keep our sales operations running smoothly.

Who You Are:

• Education: High school diploma or equivalent.
• Experience: Prior customer service experience (2 years preferred); industry experience (HVAC or similar) is a plus.
• A self-motivated team player who thrives in a fast-paced environment.
• Friendly and customer-focused—you genuinely enjoy helping people.
• Strong communication skills, both verbal and written.
• Ability to build positive relationships and work collaboratively.
• Basic math and accounting skills.

Why You’ll Love Working at CAPP:

• Career Growth: Start in an entry to mid-level role with the potential to move into a commission-based sales position with unlimited earning potential.
• Family-Owned Business: We believe in the value of every employee. At CAPP, you’re not just another worker—you’re a part of our team.
• Comprehensive Training: We provide all the tools and knowledge to help you succeed in your role.
• Work-Life Balance: Enjoy normal business hours (Monday through Friday, 8:0am - 5:00 pm). We respect your personal time.
• Supportive Culture: Your contributions matter, and we offer job stability in a thriving sector.
• Competitive salary with the opportunity for commission.
• Merit-based promotions—we reward hard work and dedication.
• Health, vision, and dental insurance
• Health savings account (HSA)
• 401(k) with company match
• Life insurance
• Paid time off (PTO)