Customer Service & Growth Lead - Remote/Hybrid

Energy Innovation Corp; Evanston (IL); Hybrid; USD 107,000 - 173,000; Full time

Benefits offered by this job

Remote flexibility

Benefits package

Job summary

Deloitte in Evanston, IL is seeking a Customer Service Manager to lead our local sales marketing efforts. You will own pipeline from Evanston, walk the territory, and sell the roadmap by linking customer pain to Deloitte's solutions.

This role emphasizes collaboration, calm under changing scope, and clear communication. Winners will embrace remote flexibility and occasional commuting to Evanston as needed, enjoying a benefits-rich environment.

Qualifications

• Candidates should excel in teamwork and cross-functional collaboration.
• Ability to stay composed when project scope changes.
• Excellent verbal and written communication; translate jargon to plain English.

Responsibilities

• Build the campaign calendar that keeps Evanston, IL pipeline full year-round
• Walk the Evanston, IL territory and know it better than the map
• Sell the results-oriented roadmap, not just today's feature set
• Map buyer pain to Deloitte's pitch deck, slide by slide
• Rewrite the one-pager until an Evanston stranger gets it in ten seconds
• Own the handoff doc that keeps nothing falling between Phone Etiquette and CRM
• Trade weekly notes with product on what Evanston buyers keep requesting

Skills

Collaborative mindset

Calm under scope changes

Empathy

Strong communication

Willingness to commute to Evanston

Job description

Deloitte in Evanston, IL is seeking a Customer Service Manager to lead our local sales marketing efforts. You will own pipeline from Evanston, walk the territory, and sell the roadmap by linking customer pain to Deloitte's solutions.

This role emphasizes collaboration, calm under changing scope, and clear communication. Winners will embrace remote flexibility and occasional commuting to Evanston as needed, enjoying a benefits-rich environment.