Customer Service Manager

Energy Innovation Corp; Evanston (IL); Hybrid; USD 107,000 - 173,000; Full time

Benefits offered by this job

Remote flexibility

Benefits package

Job summary

Deloitte in Evanston, IL is seeking a Customer Service Manager to lead our local sales marketing efforts. You will own pipeline from Evanston, walk the territory, and sell the roadmap by linking customer pain to Deloitte's solutions.

This role emphasizes collaboration, calm under changing scope, and clear communication. Winners will embrace remote flexibility and occasional commuting to Evanston as needed, enjoying a benefits-rich environment.

Qualifications

• Candidates should excel in teamwork and cross-functional collaboration.
• Ability to stay composed when project scope changes.
• Excellent verbal and written communication; translate jargon to plain English.

Responsibilities

• Build the campaign calendar that keeps Evanston, IL pipeline full year-round
• Walk the Evanston, IL territory and know it better than the map
• Sell the results-oriented roadmap, not just today's feature set
• Map buyer pain to Deloitte's pitch deck, slide by slide
• Rewrite the one-pager until an Evanston stranger gets it in ten seconds
• Own the handoff doc that keeps nothing falling between Phone Etiquette and CRM
• Trade weekly notes with product on what Evanston buyers keep requesting

Skills

Collaborative mindset

Calm under scope changes

Empathy

Strong communication

Willingness to commute to Evanston

Job description

If you've ever rebuilt a stalled pipeline from scratch, the Customer Service Manager opening at Deloitte will feel like home. Trade 7 years of SLA Management for $107,000 - $173,000 and you also get sales marketing ownership and a Deloitte crew that wants you to win.

Key Responsibilities

• Build the campaign calendar that keeps Evanston, IL pipeline full year-round
• Walk the Evanston, IL territory and know it better than the map
• Sell the results-oriented roadmap, not just today's feature set
• Map buyer pain to Deloitte's pitch deck, slide by slide
• Rewrite the one-pager until an Evanston stranger gets it in ten seconds
• Own the handoff doc that keeps nothing falling between Phone Etiquette and CRM
• Trade weekly notes with product on what Evanston buyers keep requesting

What You'll Bring

• A collaborative mindset and genuine enthusiasm for teamwork
• Demonstrated calm when an Evanston, IL client changes scope mid-stream
• The kind of empathy that makes hard feedback land softly
• Willingness to commute to Evanston, IL or work flexibly as needed
• A communication style that translates jargon back into plain English

Joining Deloitte means joining a design-led group of professionals who push sales marketing forward from Evanston. Our Evanston office prizes the quiet contributor who makes everyone around them measurably better.

Expect $107,000 - $173,000, yes, but also expect the kind of benefits and remote flexibility that make Mondays in Evanston feel lighter.

We just refreshed it, so the sales marketing role counts as live and hiring.