Customer Service Representative

FLEX FILMS USA, INC; Elizabethtown (KY); On-site; USD 42,000 - 54,000; Full time

Job summary

Flex Films USA, INC in Elizabethtown, KY seeks a Customer Service Representative to coordinate communication across sales, production, logistics, and customers. The CSR will deliver high-touch account management, building long-term confidence through responsive, accurate, and proactive service.

Reporting to the Customer Service Manager, you will manage inquiries, orders, shipments, and cross-functional updates while supporting ISO audit requirements and a proactive culture focused on quality and

Qualifications

• 3+ years of customer service experience in a manufacturing or production environment.
• Hands-on experience with ERP software systems (e.g., Oracle, SAP).
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Strong written, verbal, and interpersonal communication skills.
• Excellent organizational skills with the ability to prioritize tasks in a fast-paced environment.
• Must be able to pass physical and background check.

Responsibilities

• Serve as the primary point of contact for customer inquiries, delivering prompt, professional, and knowledgeable service.
• Place, track, and manage sales orders; coordinate shipment schedules; and process sample requests while ensuring timely delivery.
• Maintain continuous collaboration with production and supply chain teams to relay real-time status updates and lead-time changes to customers.
• Handle customer feedback, complaints, and sales returns, taking end-to-end ownership to resolve issues effectively.
• Maintain accurate records and documentation in support of company processes and ISO audit requirements.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Team collaboration

Tools

ERP software (Oracle/SAP)

MS Office (Excel/Word/Outlook)

Job description

About Flex Films

Flex Films takes pride in being a world-class leader in technology, innovation, and product development within the flexible packaging industry. We attribute our growth to the commitment, talent, and relentless efforts of our team.

Position Overview

Reporting directly to the Customer Service Manager, the Customer Service Representative (CSR) serves as a vital liaison coordinating communication across sales, production, logistics, and our customers. In this role, you will deliver high-touch client account management, building long-term customer confidence through responsive, accurate, and proactive service.

Key Responsibilities

• Customer Relationship Management: Serve as the primary point of contact for customer inquiries, delivering prompt, professional, and knowledgeable service.
• Order Fulfillment & Logistics: Place, track, and manage sales orders; coordinate shipment schedules; and process sample requests while ensuring timely delivery.
• Cross-Functional Communication: Maintain continuous collaboration with production and supply chain teams to relay real-time status updates and lead-time changes to customers.
• Issue Resolution: Handle customer feedback, complaints, and sales returns, taking end-to-end ownership to resolve issues effectively.
• Reporting & Quality Compliance: Maintain accurate records and documentation in support of company processes and ISO audit requirements.

Qualifications & Requirements

• 3+ years of customer service experience in a manufacturing or production environment preferred.
• Hands-on experience with ERP software systems (e.g., Oracle, SAP).
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Strong written, verbal, and interpersonal communication skills.
• Excellent organizational skills with the ability to prioritize tasks and thrive in a fast-paced environment.
• Must be able to pass physical and background check.

What Flex Films Offers

• Competitive Compensation & Benefits: Market-competitive salary alongside a comprehensive benefits package (health, dental, vision, 401(k)).
• Global Exposure: Opportunities to collaborate with global colleagues across a dynamic international network.
• Career Development: A supportive environment focused on continuous training and personal career growth.
• Empowered Culture: An innovative, collaborative environment that recognizes individual contributions.

Equal Opportunity Employer

Flex Films is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.