Customer Service & Fulfillment Specialist

United Refrigeration Inc.; York (York County); On-site; USD 21,000 - 30,000; Full time

Job summary

United Refrigeration Inc. in York, PA is hiring a customer-focused team member to greet customers, answer phones, and provide knowledgeable assistance. You will process orders accurately, manage invoicing and returns, and help maintain stock and the sales floor.

This role requires physical ability to lift up to 75 pounds, operate a computer and office equipment, and participate in after-hours rotation as needed. Overtime may be required during peak seasons.

Qualifications

• Basic knowledge of heating, air conditioning and refrigeration.

Responsibilities

• Greet customers promptly and courteously by name (if known).
• Answer telephones promptly and courteously identifying yourself and the company.
• Provide professional and knowledgeable assistance to customers.
• Provide accurate and timely execution of customer's orders, requests and other services.
• Enhance customer orders by asking if other products are needed that were not specifically requested.
• Use computer to do invoicing, credits, returns, reclaim, product procurement/replenishment, cash box reconciliation, etc.

Skills

Customer cross-referencing

Customer and employee rapport

Pressure handling

Computer & office machines

Tools

Forklift

Computer literacy

Job description

United Refrigeration Inc. in York, PA is hiring a customer-focused team member to greet customers, answer phones, and provide knowledgeable assistance. You will process orders accurately, manage invoicing and returns, and help maintain stock and the sales floor.

This role requires physical ability to lift up to 75 pounds, operate a computer and office equipment, and participate in after-hours rotation as needed. Overtime may be required during peak seasons.