K9 Resorts Supervisor

K9 Resorts; Middletown (NJ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) with company participation

Health, dental, and vision benefits

Flexible scheduling

Employee discounts and perks

Training & leadership development programs

Job summary

K9 Resorts in Middletown, New Jersey, is seeking a Supervisor to lead daily operations and ensure exceptional experiences for guests and their pets. The role includes supervising teams, overseeing customer service efforts, and driving sales through effective leadership.

Ideal candidates will have prior management experience in pet care or a related field, alongside strong leadership and communication skills, and the ability to work in a fast-paced environment. The position offers competitive benefits and a vibrant work culture.

Qualifications

• Experience in a supervisory or management role is required.
• Background in pet care, daycare, or boarding is preferred.
• Strong communication and coaching skills.

Responsibilities

• Oversee daily operations at K9 Resorts.
• Lead and support teams in providing 5-Star service.
• Drive sales and customer experience in the resort.

Skills

Supervisory experience

Leadership skills

Customer service

Sales-oriented mindset

High emotional intelligence

Job description

FLSA: Full-Time Hourly Non-Exempt

What You’ll Do

• As a Supervisor, you’ll be a key leader in the resort—supporting daily operations, developing team members, and ensuring a seamless, 5‑star experience for every guest.

Leadership & Operations

• Serve as a key holder and Manager on Duty (MOD) when needed
• Lead, coach, and support front‑of‑house and back‑of‑house teams
• Ensure team accountability, performance, and adherence to company standards
• Assist with scheduling, staffing, and daily operational execution
• Maintain a clean, safe, and organized facility aligned with brand standards

Customer Experience & Sales

• Deliver and model 5‑Star customer service at every interaction
• Drive sales by converting inquiries, tours, and walk‑ins into enrollments
• Promote services and packages tailored to each pet parent’s needs
• Lead by example in communication, hospitality, and professionalism
• Represent the brand at community and marketing events

Pet Care & Team Support

• Oversee feeding, medication, and daycare operations
• Monitor pet health, safety, and behavior, escalating concerns as needed
• Support team members in all areas of the resort—jumping in wherever needed
• Ensure proper execution of daily checklists and operational procedures

What We’re Looking For

• Prior supervisory or management experience required
• Background in pet care, daycare, boarding, or similar environment preferred
• Strong leadership, coaching, and communication skills
• Sales‑oriented mindset with a proactive, “lead from the front” approach
• Ability to multitask and thrive in a fast‑paced environment
• High emotional intelligence and professionalism
• Valid driver’s license
• Weekend, holiday, and flexible availability required

What You’ll Get

• 401(k) with company participation
• Health, dental, and vision benefits
• Flexible scheduling
• Training & leadership development programs
• Employee discounts and perks

Why K9 Resorts?

This is more than a job—it’s a leadership opportunity in a growing, high‑energy environment where people, pets, and performance matter. If you’re ready to lead a team, drive results, and create exceptional experiences, this is your role.

Apply today and step into leadership in luxury pet care!