K9 Resorts Supervisor

K9 Resorts; North Olmsted (OH); On-site; USD 2,066,400 - 3,030,720; Full time

Benefits offered by this job

401(k)

Health, dental, and vision benefits

Flexible scheduling

Training & leadership development

Employee discounts

Job summary

K9 Resorts in North Olmsted, OH seeks an experienced Supervisor to lead daily operations and develop its team, delivering exceptional guest experiences for pets and their owners.

You will coach staff, ensure safety and quality, manage scheduling, and promote services to increase enrollments while upholding brand standards in a fast-paced resort environment.

Qualifications

• Leadership experience required
• Customer service and sales experience
• Strong communication and teamwork skills
• Ability to lead front-of-house and back-of-house teams
• Proactive, energetic, and professional

Responsibilities

• Serve as key holder and Manager on Duty when needed
• Lead, coach, and support front- and back-of-house teams
• Ensure accountability and adherence to standards
• Assist with scheduling and daily operations
• Maintain a clean, safe, organized facility
• Deliver 5-Star customer service and drive enrollments
• Promote services and packages to pet parents
• Represent the brand at events
• Oversee feeding, medication, and daycare operations
• Monitor pet health and safety; escalate concerns

Skills

Leadership

Customer Service

Sales

Operations

Team Coaching

Communication

Problem Solving

Job description

FLSA: Full-Time Hourly Non-Exempt

What You’ll Do

As a Supervisor, you’ll be a key leader in the resort—supporting daily operations, developing team members, and ensuring a seamless, 5-star experience for every guest.

Leadership & Operations

• Serve as a key holder and Manager on Duty (MOD) when needed
• Lead, coach, and support front-of-house and back-of-house teams
• Ensure team accountability, performance, and adherence to company standards
• Assist with scheduling, staffing, and daily operational execution
• Maintain a clean, safe, and organized facility aligned with brand standards

Customer Experience & Sales

• Deliver and model 5-Star customer service at every interaction
• Drive sales by converting inquiries, tours, and walk-ins into enrollments
• Promote services and packages tailored to each pet parent’s needs
• Lead by example in communication, hospitality, and professionalism
• Represent the brand at community and marketing events

Pet Care & Team Support

• Oversee feeding, medication, and daycare operations
• Monitor pet health, safety, and behavior, escalating concerns as needed
• Support team members in all areas of the resort—jumping in wherever needed
• Ensure proper execution of daily checklists and operational procedures

What We’re Looking For

• Prior supervisory or management experience required
• Background in pet care, daycare, boarding, or similar environment preferred
• Strong leadership, coaching, and communication skills
• Sales-oriented mindset with a proactive, “lead from the front” approach
• Ability to multitask and thrive in a fast-paced environment
• High emotional intelligence and professionalism
• Valid driver’s license
• Weekend, holiday, and flexible availability required

What You’ll Get

• 401(k) with company participation
• Health, dental, and vision benefits
• Flexible scheduling
• Training & leadership development programs
• Employee discounts and perks

Why K9 Resorts?

This is more than a job—it’s a leadership opportunity in a growing, high-energy environment where people, pets, and performance matter. If you’re ready to lead a team, drive results, and create exceptional experiences, this is your role.

Apply today and step into leadership in luxury pet care!