Customer Service / Front Desk Team Member

TAC Granite; Fort Myers (FL); Vor Ort; USD 34.000 - 48.000; Vollzeit

Zusammenfassung

TAC Granite in Fort Myers, FL is seeking a Customer Service / Front Desk Team Member to greet visitors, answer calls, schedule appointments, and guide customers through the showroom. The role involves coordinating with sales and warehouse teams, processing orders, and handling documentation with professionalism and warmth.

The ideal candidate will have strong customer-facing skills, basic computer literacy, and be able to work on-site full time in a fast-paced showroom environment.

Qualifikationen

• Proven customer-facing experience with a focus on satisfaction.
• Experience with scheduling, order processing, and showroom visits.
• Bilingual English/Spanish is highly beneficial.
• Must be able to work on-site full-time in Fort Myers showroom.

Aufgaben

• Greet visitors and answer phone calls professionally and warmly.
• Schedule appointments and manage check-ins for showroom visitors.
• Guide customers through the showroom and provide basic product information.
• Coordinate with sales and warehouse teams, process orders and documentation.
• Resolve customer concerns promptly and maintain an organized front desk area.
• Support other administrative tasks to ensure a smooth showroom experience.

Kenntnisse

Customer service

Phone etiquette

In-person interaction

CRM systems

Scheduling tools

Showroom experience

Ausbildung

High school diploma

Tools

POS systems

Email clients

Jobbeschreibung

Company Description

TAC Granite is a leading natural stone supplier in Florida, offering over 10,000 premium slabs of granite, marble, quartzite, travertine, dolomite, and onyx. With two large showrooms and warehouses, TAC serves countertop fabricators, builders, designers, and homeowners seeking high-quality materials for residential and commercial projects. The team is recognized for exceptional customer service, extensive product knowledge, and a welcoming, family-oriented atmosphere. TAC provides reliable logistics, quick turnaround times, and bilingual specialists to support a smooth, positive customer experience. The company is dedicated to transforming homes and spaces while making a meaningful impact on customers’ lives.

Role Description

The Customer Service / Front Desk Team Member role is a full-time, on-site position based in Fort Myers, FL. This team member greets visitors, answers phone calls, and responds to customer inquiries with professionalism and warmth. Daily responsibilities include scheduling appointments, managing check-ins, guiding customers through the showroom, and providing basic product information. The role also involves coordinating with sales and warehouse teams, processing orders and documentation, and helping resolve customer concerns promptly. The team member maintains a clean, organized front desk area and supports other administrative tasks as needed to ensure a smooth showroom experience.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Experience, with the ability to create a welcoming, professional environment.
• Ability to manage inquiries and follow-up interactions focused on Customer Support and Customer Satisfaction.
• Professional communication skills, including clear Phone Etiquette and courteous in-person interaction.
• Basic computer literacy and comfort using email, scheduling tools, and point-of-sale or CRM systems.
• Detail orientation for handling orders, documentation, and appointment scheduling accurately.
• Reliable, punctual, and able to work on-site full time in a fast-paced showroom environment.
• Ability to stand, walk, and move around the showroom as needed to assist customers.
• Prior experience in retail, hospitality, or showroom/front desk roles is preferred; familiarity with natural stone or construction materials is a plus.
• High school diploma or equivalent; bilingual English/Spanish skills are highly beneficial.