Bilingual Showroom Front Desk & Customer Service Specialist

TAC Granite; Fort Myers (FL); On-site; USD 34,000 - 48,000; Full time

Job summary

TAC Granite in Fort Myers, FL is seeking a Customer Service / Front Desk Team Member to greet visitors, answer calls, schedule appointments, and guide customers through the showroom. The role involves coordinating with sales and warehouse teams, processing orders, and handling documentation with professionalism and warmth.

The ideal candidate will have strong customer-facing skills, basic computer literacy, and be able to work on-site full time in a fast-paced showroom environment.

Qualifications

• Proven customer-facing experience with a focus on satisfaction.
• Experience with scheduling, order processing, and showroom visits.
• Bilingual English/Spanish is highly beneficial.
• Must be able to work on-site full-time in Fort Myers showroom.

Responsibilities

• Greet visitors and answer phone calls professionally and warmly.
• Schedule appointments and manage check-ins for showroom visitors.
• Guide customers through the showroom and provide basic product information.
• Coordinate with sales and warehouse teams, process orders and documentation.
• Resolve customer concerns promptly and maintain an organized front desk area.
• Support other administrative tasks to ensure a smooth showroom experience.

Skills

Customer service

Phone etiquette

In-person interaction

CRM systems

Scheduling tools

Showroom experience

Education

High school diploma

Tools

POS systems

Email clients

Job description

TAC Granite in Fort Myers, FL is seeking a Customer Service / Front Desk Team Member to greet visitors, answer calls, schedule appointments, and guide customers through the showroom. The role involves coordinating with sales and warehouse teams, processing orders, and handling documentation with professionalism and warmth.

The ideal candidate will have strong customer-facing skills, basic computer literacy, and be able to work on-site full time in a fast-paced showroom environment.