Customer Service French Speaker

Randstad USA; Fort Lauderdale (FL); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401K Plan

Job summary

Randstad USA in Fort Lauderdale is hiring a high‑performing call center Specialist to act as a critical lifeline between drivers and safety. You will handle emergency dispatch, stolen vehicle tracking, and roadside assistance with calm, decisive guidance while working on-site.

We offer a path to direct conversion to permanent status with a premium benefits package. Training is 4 weeks; shifts include Morning, Afternoon, and Overnight, with weekend availability and a strong focus on customer

Qualifications

• Must have 6 months of call center experience.
• HS diploma or GED required.
• On-site work availability and weekend availability.
• Pass a drug test and a background check.
• Fluency in English and French preferred.

Responsibilities

• Serve as primary dispatcher for emergency calls and vehicle programs.
• Provide precise guidance on vehicle programs and connectivity services.
• Build immediate trust with drivers and resolve issues to retain loyalty.
• Deliver top-tier support in English and French for diverse customers.

Skills

Active Listening

Telephone Etiquette

Typing Skills

Call Center Exp

English Fluency

French Speaker

Empathy

Education

HS Diploma or GED

Job description

Are you a high-performing call center professional ready to step into a role that truly matters? Randstad has partnered with a global leader in business solutions to hire top-tier Specialists who thrive in critical moments. In this elite customer experience role, you won't just be taking routine calls you will serve as the lifeline between drivers and safety. From managing high-stakes emergency dispatch and stolen vehicle tracking, your calm, clear direction will solve complex problems and save lives when it matters most.

While you start your journey with Randstad, your hard work paves the way to direct conversion. Once converted to a permanent employee, you will unlock a premium benefits package designed to take care of you and your family from day one. Training schedule: 4 weeks; Mon-Fri 9:00am - 6:00pm Multiple Shifts Available: Morning, Afternoon and Overnight

The right candidate would be able to:

• Availableto work ON-SITE.
• Must have 6 months of call center experience (Required).
• Pass a Drug Test and a Background Check.
• Available to work on weekends.
• Have a HS diploma or GED (Min. Req)

salary: $21.45 - $22.23 per hour

shift: First

work hours: 9 AM - 6 PM

education: High School

Responsibilities

What You’ll Do

• Execute Critical Operations: Serve as a primary dispatcher for emergency calls, stolen vehicle tracking, and roadside assistance programs, staying calm and decisive under pressure.
• Deliver Premium Customer Experiences: Handle incoming vehicle communications and inquiries, providing precise, expert guidance on advanced vehicle programs and connectivity services.
• Drive Loyalty & Retention: Build immediate trust with drivers, using root‑cause analysis and swift resolution strategies to solve complex issues and retain long‑term brand loyalty.
• Leverage Dual-Language Expertise: Seamlessly transition between fluent English and French (written and spoken) to deliver top‑tier support across diverse customer bases.

What You Bring

• Proven Call Center Experience: Background in high‑volume, dynamic contact centers where quality standards, protocols, and metrics drive success.
• Crisis Management Skills: Exceptional composure, empathy, and speed when handling sensitive, urgent, or high‑stress customer situations.
• Proficiency:Fluency in reading, writing, and speaking both English and French.
• Problem‑Solving Mindset: A proactive drive to investigate inquiries, navigate technical program guidelines, and deliver clear solutions.

Essential functions of this role include:

• working in a smoke free environment
• working weekends

Skills

• Active Listening (1 year of experience is required)
• Telephone Etiquette
• Typing Skills
• Call Center Exp
• Empathy
• Advanced computer skills (1 year of experience is required)
• Adapting to Change
• Fluency in English
• Manage high volume of calls (6 months of experience is required)
• Apply product knowledge (1 year of experience is preferred)
• Resilience and Work ethic
• Adherence to Schedules
• Luxury Brand Ambassador (1 year of experience is required)
• Calm under pressure
• Empathetic Communicator
• Detail‑Oriented and Patient
• French Speaker

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Entry Level
• 1 year

Education

• High School (required)