Customer Service & Framing Specialist

Michaels; Pennsylvania; On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

401(k) with employer match

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Partner discount programs

Job summary

Michaels in Wilkes-Barre, PA is seeking a store team member to deliver friendly customer service, help shoppers locate products, and ensure a fast checkout experience. You will assist with truck unloading, stocking, planograms, and in-store merchandising while supporting Buy Online Pickup in Store and Ship From Store processes.

Adherence to SOPs and safety standards is required. This role requires standing for long periods and offers benefits including medical, dental and 401(k) with employer

Qualifications

• Retail or customer service experience preferred.
• Ability to stand for long periods and move throughout the store.

Responsibilities

• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Retail/customer service experience

Job description

Michaels in Wilkes-Barre, PA is seeking a store team member to deliver friendly customer service, help shoppers locate products, and ensure a fast checkout experience. You will assist with truck unloading, stocking, planograms, and in-store merchandising while supporting Buy Online Pickup in Store and Ship From Store processes.

Adherence to SOPs and safety standards is required. This role requires standing for long periods and offers benefits including medical, dental and 401(k) with employer