Customer Service & Framing Specialist

Michaels Stores; Cedar Rapids (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Benefits package

Job summary

The Michaels Companies Inc. in Cedar Rapids South is seeking a team member to deliver friendly customer service, help shoppers locate items, and ensure a fast checkout experience.

You’ll handle truck unloads, stocking, planograms, and store recovery to keep the store well-merchandised. The role promotes the Rewards program and Private Label cards, participates in Omni channel processes, and requires physical activity such as standing, bending, and lifting, including nights and weekends.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Retail experience

Customer service

Job description

The Michaels Companies Inc. in Cedar Rapids South is seeking a team member to deliver friendly customer service, help shoppers locate items, and ensure a fast checkout experience.

You’ll handle truck unloads, stocking, planograms, and store recovery to keep the store well-merchandised. The role promotes the Rewards program and Private Label cards, participates in Omni channel processes, and requires physical activity such as standing, bending, and lifting, including nights and weekends.