Customer Service & Forecasting Analyst

Motherson; Traverse City (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Motherson in Traverse City, MI seeks an experienced Customer Service Representative to manage orders, coordinate with internal teams, and act as the bridge between customers and the plant.

You will forecast weekly demand, handle shipments paperwork, attend daily meetings, and monitor KPIs. Candidates should have 3 years in customer service, strong Excel skills, and ERP experience (PLEX preferred).

Qualifications

• 3 years of customer service experience.
• Strong communication and problem-solving abilities.
• Experience with ERP systems, preferably PLEX.

Responsibilities

• Analyze orders received via EDI to determine increases or decreases in customer requirements and coordinate planning based on capacity and materials.
• Attend need meetings with various areas and customers to stay aligned on new business and avoid shortages or obsolescence.
• Daily communication with customers and act as a bridge between customers and the plant.
• Perform weekly sales forecast calculations.

Skills

Clear Communication

Active Listening

Problem-Solving

Patience

Adaptability

Positive Attitude

Education

High school diploma or equivalent

Tools

Excel

Office Suite

ERP (PLEX)

Job description

Motherson in Traverse City, MI seeks an experienced Customer Service Representative to manage orders, coordinate with internal teams, and act as the bridge between customers and the plant.

You will forecast weekly demand, handle shipments paperwork, attend daily meetings, and monitor KPIs. Candidates should have 3 years in customer service, strong Excel skills, and ERP experience (PLEX preferred).