Demand Planning & Order Coordination Specialist

MtronPTI; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Annual bonus

Medical, dental, and vision coverage

401(k) retirement plan

Paid time off

Life Insurance

Job summary

MtronPTI in Orlando, FL is seeking a Customer Service Demand Coordinator to support customer demand, order management, and delivery requirements by analyzing forecasts, maintaining ERP information, and coordinating with Planning, Operations, Sales, and Supply Chain. The role also handles customer portals, RFQs, RMAs, and inquiries while proactively addressing potential supply and delivery issues.

Requires 2+ years in customer service or related fields, a high school diploma, and proficiency in

Qualifications

• High school diploma or equivalent required; additional education in business, supply chain, or a related field preferred.
• Minimum of 2 years of experience in customer service, order management, demand planning, inside sales, supply chain, or a related field.
• Experience working with ERP/MRP systems and customer portals preferred.

Responsibilities

• Review and analyze customer forecasts to identify changes in demand, quantities, and required delivery dates.
• Compare customer forecasts against current orders and demand loaded in the ERP system.
• Update customer orders, quantities, and required dates in the system to maintain alignment with the latest customer forecast and authorized requirements.
• Identify significant forecast increases, decreases, pull-ins, push-outs, and cancellations and communicate these changes to Planning and Operations.
• Work closely with Planning and Operations to evaluate product availability, production schedules, capacity constraints, and achievable delivery dates.
• Maintain customer portals, including forecast information, order acknowledgments, delivery commitments, and other required customer information.
• Monitor customer requirements and proactively identify potential delivery or supply issues.
• Support customer RFQs, including coordination with Sales, Operations, Supply Chain, and other internal teams as required.
• Coordinate and process RMAs and follow them through resolution.
• Respond to customer inquiries regarding order status, delivery dates, pricing, availability, and other account-related matters.
• Support regular customer and internal demand-review meetings by preparing forecasts, backlogs, and order-status information.
• Provide proactive customer service and maintain strong communication with assigned customer accounts.

Skills

Forecast analysis

ERP/MRP usage

Excel proficiency

Communication skills

Multi-tasking

Cross-functional collaboration

ITAR data handling

Education

High school diploma

Further education in business or supply chain

Tools

ERP/MRP systems

Customer portals

Microsoft Excel

Job description

MtronPTI in Orlando, FL is seeking a Customer Service Demand Coordinator to support customer demand, order management, and delivery requirements by analyzing forecasts, maintaining ERP information, and coordinating with Planning, Operations, Sales, and Supply Chain. The role also handles customer portals, RFQs, RMAs, and inquiries while proactively addressing potential supply and delivery issues.

Requires 2+ years in customer service or related fields, a high school diploma, and proficiency in