Customer Service Flight Coordinator

Tier1usa; Minneapolis (MN); On-site; USD 28,929 - 38,572; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401(k)

Life Insurance Benefits

Disability Benefits

Employee Assistance Program

Union membership

Free lunch, parking, and uniforms

Job summary

LSG Sky Chefs is seeking an International Coordinator to oversee catering services for international flights, ensuring food, beverages, and equipment meet airline specifications and standards. You will coordinate logistics from preparation to on‑board delivery, serving as the primary contact for catering operations.

The role requires strong organizational skills, attention to detail, and the ability to work with cross-functional teams in a fast-paced environment.

Qualifications

• Must have a valid Minnesota Driver's License.
• Ability to speak, read, and understand English fluently.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Detail-oriented mindset with focus on quality assurance.
• Flexibility to work irregular hours, including evenings, weekends, and holidays.
• High school or equivalent (Preferred).
• Customer service experience (Preferred).

Responsibilities

• Verify that all catering items meet airline specifications, quality standards, and regulatory requirements.
• Collaborate with flight operations and scheduling teams to determine catering requirements for each international flight.
• Conduct thorough inspections of catering carts, ensuring completeness, cleanliness, and compliance with safety protocols.
• Address any discrepancies or issues promptly to ensure smooth catering operations.
• Uphold food safety and hygiene protocols throughout the catering process.

Skills

Driver's license (MN)

Fluent English

Organizational skills

Communication skills

Detail-oriented

Flexible hours

Customer service experience

Education

High school diploma or equivalent

Job description

Company Overview

LSG Sky Chefs is the global leader in airline catering and in-flight service management. We serve over 300 airlines at 209 airports across 50 countries, delivering nearly 600 million meals each year. Our services include catering, on-board retail, equipment and logistics, lounge management, and consulting. Known for culinary expertise and reliable operations, we’ve also expanded into train catering and retail markets. Join a team that brings quality and innovation to every customer, every day.

Job Details

Job Type: Full Time

Salary: $24.50 per hour

Expected Hours: No less than 40 hours per week. Must be able to work any shift including weekends and holidays (We operate 24 hours a day & 7 days a week)

Job Description

We are seeking a highly organized and detail-oriented individual to join our team as an International Coordinator. This pivotal role involves overseeing all aspects of catering services for international flights, ensuring that the food, beverages, and equipment meet airline specifications and standards. The International Coordinator serves as the primary point of contact for coordinating catering logistics, ensuring seamless execution from preparation to delivery on board.

Responsibilities

• Verify that all catering items meet airline specifications, quality standards, and regulatory requirements
• Collaborate with flight operations and scheduling teams to determine catering requirements for each international flight
• Conduct thorough inspections of catering carts, ensuring completeness, cleanliness, and compliance with safety protocols
• Address any discrepancies or issues promptly to ensure a smooth and seamless catering operation
• Uphold food safety and hygiene protocols throughout the catering process to ensure the health and well-being of passengers and crew

Qualifications/Experience

• Must have a valid Minnesota Driver's License
• Ability to speak, read, and understand English fluently
• Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external vendors
• Detail-oriented mindset with a focus on quality assurance and continuous improvement
• Flexibility to work irregular hours, including evenings, weekends, and holidays, as required by flight schedules
• High school or equivalent (Preferred)
• Customer Service experience (Preferred)

Shift Availability

• Day Shift (Required)
• Evening Shift (Required)
• Overnight Shift
• 8 or 10-hour shifts
• Weekends and Holidays

Open availability is essential due to seniority-based shift bids that occur 2–3 times per year, as schedules are assigned based on tenure and availability during these periods.

Benefits

• Health Insurance
• Vision Insurance
• Participate in the company's 401(k)
• Life Insurance Benefits (Basic & Supplemental)
• Disability Benefits (Short-Term & Long-Term)
• Employee Assistance Program
• Membership in the local union
• Free lunch, parking, and uniforms

Equal Opportunity Employer Statement

LSG Sky Chefs is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage qualified candidates from all backgrounds to apply and join our team.