Customer Service Fleet Support Specialist

Sam Houston State University; Huntsville (TX); Sur place; USD 42 000 - 52 000; Plein temps

Résumé du poste

Sam Houston State University seeks a Customer Service Fleet Support Specialist to coordinate SHSU’s fleet operations, provide advanced administrative support, and deliver exceptional customer service to fleet users. Responsibilities include managing the vehicle rental program, coordinating with state fleet management and banking partners, and ensuring compliance with policies.

The role requires an associate degree (bachelor’s preferred) and at least three years in administrative support or

Qualifications

• Associate’s degree required; Bachelor’s degree preferred.
• Three years of relevant administrative assistant experience or related field experience accepted.
• Fleet operations experience preferred.

Responsabilités

• Performs advanced administrative assistant duties and provides customer service support for Facilities Business Services.
• Administers SHSU Bearkat Wheels vehicle rental program and coordinates with fleet-related entities.
• Manages fleet-related data, prepares and distributes documents, and supports administrative processes.

Connaissances

Customer service

Administrative support

Scheduling

Formation

Associate’s degree

Bachelor’s degree

Outils

Office software

Description du poste

Requisition:

202600308S

Title:

Customer Service Fleet Support Specialist

FLSA status:

Non-Exempt

Hiring Salary:

This position is a pay grade 6. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/636763.pdf

Occupational Category:

Technical/Para-Professional

Department:

Facilities Business Services

Division:

Division of Finance and Operations

Open Date:

10/05/2026

Open Until Filled:

Yes

Educational and Experience Requirement:

Associate’s degree in related field. Bachelor’s degree preferred. Three years relevant administrative assistant experience or experience in a related field. Experience in fleet operations is preferred. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position:

Performs advanced administrative assistant duties and customer service support functions for Facilities Business Services, including coordinating fleet-related activities, maintaining records, and possibly assisting with operational and financial processes. Provides exceptional customer support to fleet users while ensuring compliance with safety regulations, organizational policies, and applicable legal requirements.

Primary Responsibilities:

Performs advanced administrative assistant duties. Provides departmental or University information to students, departments, and staff. Administers SHSU Bearkat Wheels vehicle rental program. Coordinates with the State of Texas Office of Vehicle Fleet Management, US Bank/Voyager Fleet Card program, and manages Toll Road Authority activities regarding SHSU rental fleet vehicles. Oversees the fleet operation support within the Customer Service area. This includes processing vehicle reservations and assignments, assisting with vehicle check-in and check-out procedures, and monitoring fleet availability. Interprets SHSU’s fleet policies and procedures. Compiles, tracks, and reviews data and reports when requested. Prepares, reviews, revises, and distributes documents and correspondence. Performs other related duties as assigned.

Other Specifications:

Requires a general knowledge of standard office functions. Requires knowledge of procedures and practices. Must be able to use standard office software. Must be able to apply policies and procedures and solve routine problems of a repetitive nature.

Full Time Part Time:

Full Time

Quicklink:

https://shsu.peopleadmin.com/postings/48842

EEO Statement:

Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.