Customer Service Experts (Great Benefits, No Weekends!)

AllianceOne, Inc.; Maumee (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

401k

Paid Time Off

EAP

Job summary

AllianceOne, a Teleperformance subsidiary, is hiring a Customer Service Expert in Maumee, OH. You will handle incoming calls from healthcare providers, resolve account issues, and help them find the best payment options while following client guidelines.

This full-time role offers 2 weeks of paid training, HIPAA training, 40-hour weeks Monday through Friday between 9:00am and 7:00pm ET, and comprehensive benefits starting the first of the month.

Qualifications

• Prior customer service experience (call center experience is a plus).
• Excellent verbal communication with a professional phone presence.
• Strong desire to achieve goals.
• Basic computer knowledge/skills; ability to multitask while talking and typing at the same time.
• Ability and openness to work with a diverse customer base.
• Works well in team settings.

Responsibilities

• Handle incoming calls from healthcare providers to resolve account issues and negotiate solutions.
• Provide accurate information and follow client and company guidelines.
• Assist providers with payment options and transactions.

Skills

Customer service experience

Excellent verbal communication

Goal orientation

Basic computer skills

Multitasking while talking

Teamwork

Job description

## Customer Service Experts (Great Benefits, No Weekends!)Applylocations: Maumee, OHtime type: Full timeposted on: Posted 5 Days Agojob requisition id: R26\_0000000272**Now is a great time to join AllianceOne!** As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.**Job Description:**Are you looking for a great opportunity with an awesome company???AllianceOne has an opening for you as a Customer Service Expert working in our Maumee OH location!We are currently hiring for professional customer service experts with excellent communication skills. In this role, you will be receiving incoming calls from Health Care providers, solving account issues and negotiating a solution that will work for both the providers and the organizations we serve. Your responsibility will consist of helping the medical providers with their best options for payment and assisting them with transactions. We are looking for candidates with the ability to problem solve creatively, while following client and company guidelines and providing accurate information to their customers.We offer a full 2 week paid training and paid HIPAA training. No weekends, great benefits, excellent location, and endless opportunities!We are a Certified "Great Place to Work", apply today to join the team!QUALIFICATIONS:* Prior customer service experience (call center experience is a plus!)* Excellent verbal communication skills with a professional phone presence* Strong desire to achieve goals* Basic computer knowledge/skills; ability to multitask when talking and typing at the same time* Ability and openness to work with a diverse customer base* Works well in team settings40 hours per week (M-F 8.5 hour shift availability between 9:00am – 7:00pm ET)PAY: $16.00 /hourBENEFITS: Our comprehensive benefits include, but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Paid Time Off package, EAP, 401k after 90 days and much more! You will be eligible for Health benefits on the first of the month following your hire date, or coincident to your hire date if you were hired on the first of the month.#ZRPSGIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at [e-mail].