Customer Support Specialist - Billing & Inquiries

Kedia Corporation; Brick Township (NJ); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading service provider in Brick Township, NJ is seeking a Customer Service Representative to handle customer inquiries and complaints effectively. The ideal candidate will have strong communication skills and a dedication to providing exceptional service. Responsibilities include keeping records of customer interactions and resolving service issues. This position offers a challenging and growth-oriented environment where employees are empowered to innovate. Experience with CRM tools is a plus. Apply to join our dynamic team!

Qualifications

• Excellent customer service skills required.
• Ability to communicate clearly and effectively.
• Experience with CRM software is a plus.

Responsibilities

• Provide information to customers regarding products and services.
• Keep accurate records of customer interactions.
• Resolve customer billing complaints effectively.
• Review insurance policies for claim coverage.

Skills

Customer and Personal Service

Active Listening

Service Orientation

Clerical

Problem Sensitivity

Critical Thinking

Negotiation

Social Perceptiveness

Writing

Oral Expression

Tools

Contact center software

CRM software

Microsoft Excel

Predictive dialers

Voice broadcasting systems

Job description

A leading service provider in Brick Township, NJ is seeking a Customer Service Representative to handle customer inquiries and complaints effectively. The ideal candidate will have strong communication skills and a dedication to providing exceptional service. Responsibilities include keeping records of customer interactions and resolving service issues. This position offers a challenging and growth-oriented environment where employees are empowered to innovate. Experience with CRM tools is a plus. Apply to join our dynamic team!