Customer Service Experience Representative

Absolute Recomp; Lombard (IL); Sur place; USD 19 000 - 28 000; Plein temps

Avantages offerts par ce poste

Incentive Opportunity

Employee discounts

Flexible schedule

Opportunity for advancement

Résumé du poste

Absolute Recomp in Lombard, IL is seeking a team-oriented Retail Member Experience Associate to welcome guests, assist with accounts, and handle inquiries. You will educate members on supplements and promotions, process purchases, and maintain a high-energy, friendly environment.

The role requires multitasking, strong communication, and reliable team collaboration in a busy fitness retail setting. Flexible schedule; growth opportunities available.

Qualifications

• High school diploma or equivalent preferred.
• Customer service, hospitality, retail, or fitness experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using POS systems and technology.
• Team-oriented with a positive attitude.

Responsabilités

• Welcome members and guests with enthusiasm and professionalism.
• Check members in and assist with account questions.
• Answer phones, emails, and member inquiries.
• Resolve basic member concerns and elevate issues when needed.
• Create a positive, high-energy atmosphere.
• Educate members on supplements, apparel, and promotions.
• Process retail purchases accurately.
• Maintain merchandising standards.
• Restock inventory and communicate low stock.
• Complete assigned cleaning and reset rotations.
• Maintain locker rooms, workout areas, and common spaces.
• Complete opening, mid-day, or closing checklists.
• Follow all operational procedures and safety standards.
• Process memberships, freezes, upgrades, and cancellations.
• Maintain accurate member records.
• Handle cash and POS transactions accurately.

Connaissances

Customer service

Hospitality experience

Strong communication

Teamwork

Multi-tasking

Formation

High school diploma or equivalent

Outils

POS systems

Description du poste

• Welcome members and guests with enthusiasm and professionalism.
• Check members in and assist with account questions.
• Answer phones, emails, and member inquiries.
• Resolve basic member concerns and elevate issues when needed.
• Create a positive, high-energy atmosphere.
• Educate members on supplements, apparel, and promotions.
• Process retail purchases accurately.
• Restock inventory and communicate low stock.

Benefits:

• Incentive Opportunity
• Employee discounts
• Flexible schedule
• Opportunity for advancement

Responsibilities

Member Experience

• Welcome members and guests with enthusiasm and professionalism.
• Check members in and assist with account questions.
• Answer phones, emails, and member inquiries.
• Resolve basic member concerns and elevate issues when needed.
• Create a positive, high-energy atmosphere.

Retail & Sales

• Educate members on supplements, apparel, and promotions.
• Process retail purchases accurately.
• Maintain merchandising standards.
• Restock inventory and communicate low stock.

Club Operations

• Complete assigned cleaning and reset rotations.
• Maintain locker rooms, workout areas, and common spaces.
• Complete opening, mid-day, or closing checklists.
• Follow all operational procedures and safety standards.

Administrative

• Process memberships, freezes, upgrades, and cancellations.
• Maintain accurate member records.
• Handle cash and POS transactions accurately.

Qualifications

• High school diploma or equivalent preferred.
• Customer service, hospitality, retail, or fitness experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using POS systems and technology.
• Team-oriented with a positive attitude.

Physical Requirements

• Stand and walk for extended periods.
• Lift up to 45 pounds regularly and up to 60 pounds occasionally.
• Work mornings, evenings, weekends, and holidays as business needs require.

Other Duties:

Please note this is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Player for this job. Duties, responsibilities, and activities may change at any time with or without notice.