Member Experience Specialist

Planet Fitness, Inc.; Roanoke (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Excel Fitness in Roanoke, TX is hiring a Club Attendant to keep the facility clean, assist members, and support club operations. You will handle check-ins, walkarounds, and basic member inquiries while upholding safety and standards. This role may be full-time or part-time, with shifts including mornings, evenings, weekends, and holidays.

Training in CPR/AED will be provided, and proficiency with the app and POS systems is a plus. Join a team-focused environment.

Qualifications

• Customer-facing role requiring excellent communication.
• Ability to multitask and maintain professionalism in a busy club environment.
• Strong teamwork and reliability in a non-exempt setting.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in the club app use, content, and updates.
• Ensure proper training has been completed to operate safely.
• Conduct regular audits to ensure the club is presentable.

Skills

Customer service

Communication

Teamwork

Stamina

Safety-consciousness

Education

High School Diploma or equivalent

Tools

Microsoft Office

POS system

Job description

Excel Fitness in Roanoke, TX is hiring a Club Attendant to keep the facility clean, assist members, and support club operations. You will handle check-ins, walkarounds, and basic member inquiries while upholding safety and standards. This role may be full-time or part-time, with shifts including mornings, evenings, weekends, and holidays.

Training in CPR/AED will be provided, and proficiency with the app and POS systems is a plus. Join a team-focused environment.