Customer Service Expeditor

Ontario Trillium Foundation; Orlando (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

ProSource Wholesale is seeking a Customer Service Expeditor to support a high-producing showroom in Orlando. You will greet customers, assist sales staff, answer calls, and coordinate daily front desk operations to ensure a smooth customer experience.

Ideal candidates have a High School diploma or equivalent and 2+ years of customer service, with excellent verbal skills and proficiency in MS Outlook, Word, and Excel. Professional appearance and strong organizational skills are required.

Qualifications

• High School diploma or equivalent and 2+ years of customer service-related experience.
• Must have excellent verbal communication skills and front desk, multiphone experience.
• Proficient in MS Outlook, Word, Excel, and Internet Communications software.

Responsibilities

• Greet customers entering showroom needing sales assistance.
• Answer incoming phone calls and direct calls as needed.
• Order supplies and sort and distribute mail.
• Answer general questions
• Determine nature of business and direct to appropriate destination.
• Maintain safe and clean reception area and in-house courtesy bar area by complying with established policies and procedures
• Complete special assignments from other departments as required.
• Maintain continuity within diverse office environment by documenting and communicating actions, irregularities, and continuing needs.

Skills

Front desk

Multiline phone

Customer service

Education

High School diploma or equivalent

Tools

MS Outlook

MS Word

MS Excel

Job description

Customer Service Expeditor

This is your opportunity to join a fast-paced, high energy business specializing in interior finishes. ProSource Wholesale is a private wholesale flooring, plumbing, kitchen and bath showroom catering to the trade industry, and their clients. As an Customer Service Expeditor you will be supporting a high producing showroom to achieve an ever-growing customer experience.In doing so you would be working directly with our sales team, customer base as well as other departments as needed.

To thrive in this role, you must be a solutionist who enjoys demonstrating passion toward our consumer base & feels compelled to never stop improving.This position also requires spelling, grammar, written, verbal, organizational, problem-solving skills and the ability to communicate professionally.

What you will be doing

• Receptionist for a front desk position.
• Greet customers entering showroom needing sales assistance.
• Answer incoming phone calls and direct calls as needed.
• Order supplies and sort and distribute mail.
• Answer general questions
• Determine nature of business and direct to appropriate destination.
• Maintain safe and clean reception area and in-house courtesy bar area by complying with established policies and procedures
• Complete special assignments from other departments as required.
• Maintain continuity within diverse office environment by documenting and communicating actions, irregularities, and continuing needs.

Qualifications

The ideal candidate will have a High School diploma or equivalent and 2+ years of customer service-related experience.

• Must have excellent verbal communication skills and front desk, multiphone experience.
• Proficient in MS Outlook, Word, Excel, and Internet Communications software.
• Organizes and plans well.
• Good time management.
• Out-going, personal, and highly professional when relating to customer base.
• Must be professionally dressed.