Customer Service Representative/Showroom Support

Atrium Staffing; Tampa (FL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation after 90 days

Job summary

Atrium Staffing's client, a growing wholesale distributor with a combined warehouse and showroom, is seeking a Customer Service Representative/Showroom Support to greet visitors and provide product solutions.

You will handle inquiries by phone, email, and in person, manage samples, quotes, and orders, and collaborate with the outside Sales team while adapting to new software systems.

Qualifications

• Strong background in customer service and relationship-building.
• Tech-savvy with solid computer skills and ability to learn ERP systems.
• Highly organized and able to manage multiple priorities in a fast-paced environment.
• Collaborative team player with professional demeanor.

Responsibilities

• Greet and assist showroom visitors to understand needs and provide product solutions.
• Handle inquiries via phone, email, and in-person visits.
• Manage product samples, generate quotes, and process orders.
• Coordinate with outside Sales team to support field operations.
• Adapt to software transitions and update internal processes.

Skills

Customer service

Interpersonal communication

Relationship-building

Tech-savvy

Education

High school diploma or equivalent

Tools

ERP systems

Computer software

Job description

Client Overview:

Our client is a growing wholesale distributor operating a combined warehouse and showroom facility that serves architects, designers, developers, contractors, and builders. They are currently looking to add a Customer Service Representative/Showroom Support to their team.

Salary/Hourly Rate:

$20/hr - $23/hr

Position Overview:

The Customer Service Representative/Showroom Support is a frontline customer-facing role responsible for delivering exceptional service to walk-in showroom visitors while providing vital day-to-day administrative and operational support to the outside Sales team.

Responsibilities of the Customer Service Representative/Showroom Support:

• Greet and assist contractors, designers, and retail customers visiting the showroom to understand their needs and provide expert product solutions.
• Handle incoming customer inquiries via phone, email, and in-person visits.
• Manage product samples, generate accurate quotes, and process orders efficiently.
• Coordinate closely with the outside Sales team to support field operations and follow up on client needs.
• Adapt to upcoming software transitions by learning new systems and updating internal processes.

Required Experience/Skills for the Customer Service Representative/Showroom Support:

• Strong background in customer service, interpersonal communication, and relationship-building.
• Tech-savvy with solid computer skills and the ability to quickly learn new software and ERP systems.
• Highly organized, resourceful, and capable of managing multiple priorities in a fast-paced environment.
• Collaborative team player with a hands-on approach and professional demeanor.

Preferred Experience/Skills for the Customer Service Representative/Showroom Support:

• Prior experience working with tile, construction, or building materials.
• Background in a product-based showroom or a similar B2B customer service environment.

Education Requirements:

• High school diploma or equivalent is required.

Benefits:

• Standard medical, dental, and vision insurance.
• Two weeks of paid vacation beginning after 90 days of employment.